What are the responsibilities and job description for the Billing Manager position at City of Wilson, NC?
Salary : See Position Description
Location : Wilson, NC
Job Type : Regular Full Time
Job Number : 201800567
Department : Financial Info Services / Billing & Collections
Opening Date : 11 / 12 / 2024
Job Summary / Scope
Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches.
The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers' minor league team starting in 2026.
Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish.
In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation. To learn more about our benefits package, click on the 'Benefits' tab above.
The hiring range for this position is $60,713.04 (minimum salary) to $83,611.07 (midpoint of range) dependent upon qualifications.
The purpose of this position is to manage the operations of the billing and field services departments of the City.
Successful performance facilitates and promotes the accuracy of utility billing and alleviates financial hardships for some customers.
The work consists of varied administrative and supervisory duties. Uncooperative customers contribute to the complexity of the position.
Job Responsibilities
Major Duties
- Assists in implementing, testing and monitoring new system software and concurrent development / alteration of business practices to maximize returns on new software.
- Monitor the Meter reading to stay within a specific period.
- Monitor the billing of cycle, off-cycle and final billing to make sure they are billed on schedule.
- Monitor the billing of old accounts and new accounts in bankruptcy filings.
- Monitor the daily billing activities and monthly billing schedules.
- Monitor the billing of our industrials customer billing.
- Assists the Billing and Field Service department as needed.
- Monitor Budget Bill customers.
- Monitor back billing for electric, gas, and water / sewer utilities.
- Interprets, maintains, and enforces regulations policies.
- Communicates with the Billing and Field Services department through meetings.
- Assists and response to other internal and external customers' complaints and questions.
- Handles stormwater and solid waste adjustments and changes as required.
- Monitors cancel and rebilling of customer's accounts if needed.
- Monitors rate structures and procedures to utility customers.
- Investigates and resolves customer issues in Billing and Field Services area.
- Trains, schedules, direct, supervise, evaluate, and disciplines personnel.
- Recommends changes in operating practices and procedures in Billing and Field Services area.
- Prepares reports; assists in the preparation of the annual budget.
- Performs other related duties as assigned.
Guidelines
Supervisory / Management Responsibility
Minimum Qualifications
Education / Experience Requirements
Knowledge Requirements
Work Environment / Physical Demands
The City of Wilson is dedicated to providing unique benefits that meet the needs of our employees and their families, while being competitive and cost effective. We offer the following benefits :
Salary : $60,713 - $83,611
