CoC Program Manager

Performs difficult professional work planning, coordinating, and monitoring funding processes, program development, and evaluations for housing, community development, and human services systems and programs, and related work as apparent or assigned. Work is performed under the general direction of the assigned supervisor. Limited oversight is exercised over the Continuum of Care personnel.

Education and Experience: Bachelor's degree, but Master’s preferred with coursework in social sciences, public administration, planning, social work in urban planning, public administration, or related field and considerable experience in housing, community development or human services, with Continuum of Care experience preferred; or equivalent combination of education and experience.
 

Knowledge, Skills and Abilities:  Thorough knowledge of the theories, principles, methods and practices of accounting; general knowledge of the laws and regulations governing the Federal program involved; thorough knowledge of modern office methods, practices and equipment; ability to prepare, analyze and evaluate financial reports and records; ability to analyze and evaluate financialsystems; strong financial acumen, with experience developing and managing budgets, administering grants, forecasting, and providing fiscal oversight; strong technical writing skills; strong interpersonal skills and the ability to develop strong working relationships across sectors, both in-person and remotely; willingness and ability to be highly engaged with stakeholders; willingness to work within established protocols and keep all parties informed; demonstrated project management experience and ability to collaborate with others to plan, implement and complete high-quality projects; excellent communication skills, including ability to train groups, write reports, develop instruction guides, create training materials, and create and manage complex spreadsheets and reports; ability to communicate and analyze performance data to a wide variety of stakeholders to drive systems change and outcome improvement; strong belief and understanding of the importance of accurate, valid, and reliable data to inform all aspects of decision making; ability to evaluate systemic and programmatic outcomes through a best practices and research-oriented lens; passion for social justice issues and desire to work toward the goal of ending homelessness; strong commitment to serving the needs of disadvantaged persons; active listening skills to serve both provider agencies and program participants; understanding and respect social, cultural and racial differences; demonstrated commitment to advancing gender and racial equity; knowledge and ability to comply with requirements of confidentiality and privacy; ability to maintain a high level of professionalism and customer service in stressful situations; ability to effectively multi-task in a fast paced environment; knowledge of community resources and social service agencies within the community; knowledge of Fair Housing laws and requirements, or ability to learn and apply them; specific experience with the HUD Continuum of Care Notice of Funding Availability and Emergency Solutions Grants applications and grants processes desired; strong computer skills and demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook and other software programs; ability to effectively use the HUD online software and program systems: (ELOCs, ENAPS, SAG, HIMS, HDX1.0 and 2.0 and etc.); ability to respond in a timely manner and communicate effectively, both in speaking and in writing, with participants, staff, agencies and others in the community; ability to work independently while also working under direction of City management, including ability to function in both leadership and follower roles; ability to empower staff and agencies while holding them accountable; thorough knowledge and understanding of homeless service systems, components and programs; thorough knowledge of affordable housing programs; ability to keep records and prepare and deliver timely reports; and general knowledge of the principles, practices and techniques of public administration, applied finance and economics, general organization and operations of local, state and federal government agencies and the ability to apply this knowledge at an operational level in the conduct of job functions.

Physical Requirements: This work is sedentary and requires little to no exertion of force and occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires using hands to finger, handle or feel and occasionally requires speaking or hearing and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data; work requires preparing and analyzing written or computer data, operating motor vehicles and observing general surroundings and activities; work is generally in a moderate noise location (e.g. business office with typewriters and/or computer printers, light traffic) but may need to make occasional site visits to properties, which includes exposure to outdoor elements and weather conditions.