Part-Time Customer Service Representative I - Library Assistant I

CHECK IT OUT! As a Library Assistant I, you will play a vital role in supporting the operations and services of the City’s Public Library providing excellent customer service while interacting with guests and helping them make effective use of the Library’s resources, collections and programs.

• Job Title: Part-Time Customer Service Representative I - Library Assistant I
• Category: Full-Time
• Application Closing Date: February 26, 2025, 5:00 p.m.
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Salary and Benefits:

• $16.00 per hour minimum.

Essential Job Functions: Performs routine clerical and public contact work involving standard library practices and procedures. Assists in controlling the status of books and materials in the City library. Inspects new books and materials received to verify correct cataloging information. Stamps and shelves new books and materials; routinely monitors the condition of books and materials; removes and replaces book covers; repairs worn books as necessary. Charges and discharges all library materials; checks on overdue items; calculates amounts owed on delinquent library materials; prepares and distributes delinquent notices as required. Receives monies for payments of fines, fees, etc; records transactions relative to same. Checks in, sorts, and returns books and other library materials, including magazines, periodicals and newspapers, to proper locations. Greets and communicates with the general public to assist in the use of library facilities; locates books, magazines, and other materials as required; supplies the public with general information concerning the library and services available. Performs routine clerical work including typing, filing, duplicating, and distributing materials. Operates office equipment including computers, typewriters, data entry equipment and copy machines. Maintains library files and records in accordance with established procedures; routinely updates and corrects card and other files. Files materials according to designated system. Answers the telephone and responds to general inquiries about library operations, events, schedules, etc. and takes messages. This is not intended to be an all-inclusive listing of essential job functions; the performance of other essential functions may be required.

Knowledge, Skills & Abilities

• Knowledge of business English, spelling, and arithmetic.
• Ability to establish and maintain effective working relationships with library patrons and employees; readily learn library tasks and adhere to prescribed routines; perform clerical and record keeping tasks; and understand and follow oral and written instructions.
• Ability to operate a computer, typewriter, and data entry equipment with speed and accuracy.

Minimum Education & Experience

• Graduation from an accredited high school or possession of an acceptable equivalency diploma.
• Some experience in general clerical work is preferred.
• An equivalent combination of experience and training determined to be directly related to the foregoing specific requirements may be substituted.

Special Requirements

• Absence of non-prescribed controlled substances in the applicant’s system as verified by a laboratory approved by the City of Winter Haven.
• Must be able to work a flexible schedule including evenings and weekends (open Saturday).

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE

Our Mission: Enriching lifestyle through exceptional service.