What are the responsibilities and job description for the Information Technology Specialist I / II position at City of Wyoming?
Department: Information Technology
Department Head: Paul Gerndt, Director of Information Technology
Date Posted: 02/17/2025
Date Closing: 03/02/2025
Wage: $28.23-$37.64 per hour
An Equal Opportunity Employer
The City of Wyoming is excited to announce a new IT Specialist position. This opening comes as we work to strengthen the Service Desk capabilities of the Information Technology Department.
The IT Department provides technology services and support to the full diversity of municipal operations, including Public Safety, Public Works, Utilities, Parks & Recreation, Community and Economic Development, Finance, and general government functions.
The IT Specialist, specializing in IT Service Delivery, will work with a team leader to learn the city's systems and help users resolve their issues with computer hardware and software. Common activities include supporting users via phone and remote support tools, troubleshooting and resolving end-user experience issues, and working directly with other IT department staff and vendors to implement solutions. The IT Specialist may also perform user satisfaction follow-up.
Candidates with some or all the following experiences, skills and abilities are preferred:
- Advanced computer literacy
- Application Installation and Support
- Troubleshooting and Analytical abilities
- ITIL / ITSM Foundations
- Strong interpersonal and communication skills
Candidates with one or more certifications are preferred. Desirable certifications include:
- CompTia ITF
- CompTia A
- CompTia Network
- CompTia Project
- Microsoft 365 Modern Desktop Administrator
- Microsoft 365 Teams Support Engineer
- Microsoft 365 Fundamentals
- Microsoft Teams Administrator Associate
In addition to the exciting work the Information Technology Specialist performs, the position offers a competitive salary and generous employee benefits package, including:
- Four-day workweek (Monday - Thursday), 38 hours per week (full-time)
- Paid leave time including holidays, sick, vacation, and personal days
- 12% employer-paid retirement package which includes a defined contribution and post-employment health plan
- Comprehensive health insurance through Priority Health
- Dental, vision, and life insurance
- Free access to an employee assistance program
- Employer commitment to education, training, and development
Wyoming is a vibrant, diverse community covering 25 square miles on the southwest side of Grand Rapids. The region boasts award-winning cultural and family activities such as a presidential museum, art and children’s museums, symphony, ballet, and theater, the John Ball Zoo, an AHL hockey team and High-A baseball team, farmers markets, breweries, restaurants, shopping, parks, hiking and biking trails, beaches, and camping. Only a short drive to the shores of Lake Michigan, outdoor recreational opportunities abound.
If you want to put your skills to work with a fun, dynamic team, consider joining the hard working, fun, and supportive environment at the City of Wyoming! We’re looking for you!
Should an applicant need any disability related accommodations or other consideration in the application process, please notify our human resources department upon submittal of application by email at hr_fax@wyomingmi.gov.
Salary : $28 - $38
