YPAC Event Staff

Under the direction of the Yucaipa Performing Arts Center Rental Coordinator, this position is responsible for the seating and safety of patrons at the Yucaipa Performing Arts Center and other venues and spaces as directed. Event Staff are expected to offer the highest level of customer service possible to guests, donors, artists, artist management, patrons, and any other members of the public or administration they may encounter. Maximum of 950 hours per fiscal year.

The typical duties of this position include:

• Ensuring patron and public safety;
• Operating a computerized system;
• Having excellent public relations skill;
• Adhere to building crowd safety policies and procedures;
• Assisting with clerical duties;
• Assisting with minor janitorial maintenance of the facility;
• Providing excellent customer service to all patrons who enter the facility;
• Politely directing and escorting patrons to their seats;
• Providing patrons with programs and other relevant materials;
• Checking assigned section for cleanliness;
• Visually sweep the theaters to check for potential safety issues and lost and found items;
• Be aware of and enforce appropriate facility rules;
• Remain at assigned post throughout the event unless taking an assigned break;
• Must be aware of, and follow, the proper procedures for assisting patrons with disabilities;
• Attend pre-event staff meetings and other trainings as required by management;
• Demonstrate an in-depth knowledge of all venues within The Performing Arts Center and a good understanding of evacuation procedures form all points within each venue; and
• Other duties as directed.

 Event Staff are also expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the building, customer service, audience experience, pre-show prep, post-show breakdown, guest, and staff safety/emergency response/security.

REQUIREMENTS:

• Must be 18 years of age or older;
• Must possess, or have the ability to obtain, a First Aid/CPR/AED certification within 60 days of employment;
• Must possess a High School Diploma or equivalent;
• Maintain a professional, neat and well-groomed appearance, adhering to uniform requirements;
• Able to work a flexible schedule; work varied shifts, including nights, weekends, and holidays;
• Must be able to communicate effectively in English;
• Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness;
• Establish and maintain effective work relationships with those contacted in the performance of required duties; and
• Demonstrate an understanding of sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with the Performing Arts Center.

 PHYSICAL REQUIREMENTS:

• Ability to lift 50 lbs waist high, and able to assist with set up of furniture for events as directed;
• Ability to read small print;
• Ability to climb steps repeatedly;
• Ability to descend/ascend ramps and inclines/declines;
• Ability to stand for long periods of time;
• Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting; and
• Ability to bend, stretch, reach and kneel without restriction.

 EXPERIENCE & SKILLS:

• Experience with Two-Way Radios is preferred.

Class specifications are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications for entry into the class and do not necessarily convey the qualifications of the incumbents within the position.

To apply, submit a completed City of Yucaipa application through our website at www.yucaipa.gov. This recruitment is open to all applicants. Applicants who are current employees of the City of Yucaipa may be considered before other applicants depending on the volume of applications received. Interviews may be performed intermittently as applications are received. Job opportunity is open until filled.

Salary : $17