What are the responsibilities and job description for the Delinquent Account Representative position at City Property Management?
About Us: City Property Management ( http://www.cityproperty.com ) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.
Mission: The mission of City Property Management is to provide the best experience in community management.
Our Core Values
Professionalism
Engagement
Knowledge
Humility
Client Centric
Trust
Flexibility
Teamwork
Diligent
Fun, Fair & Respectful
Are you looking to use your detail orientation and customer service skills to make a difference in peoples lives and the communities they live in? Become an Delinquent Account Representative to work with homeowners on their accounts with full benefits and a welcoming supportive work environment. City Property Management is seeking a candidate with previous experience in a collection environment for this position, but additional training will be provided. You will be working directly with homeowners to provide exceptional customer service while assisting them with their accounts. The ideal candidate is proactive, organized, and has a high attention to detail.
Delinquent Account Representative Duties and Responsibilities
- Complete monthly collection activity report for the HOA Board of Directors.
- Monitor accounts receivable delinquency accounts through collection control panel and related reports daily.
- Initiate action on all board collection reports returned by board of directors and community manager.
- Initiate appropriate collection activity via past due notices, collection letters, lien preparation, small claim preparation and preparation of accounts for referral to attorney.
- Negotiate payment terms with customers in accordance with established guidelines to minimize collection costs.
- Receive and respond to collection related inquiries in a prompt manner via telephone or written communication.
- Analyze customer accounts and promptly make corrections and/or modifications to files.
- Create and maintain appropriate internal communication within department and other departments.
- Maintain professional use of all internal and external systems available through the company.
- Perform other related duties as assigned.
Skills
- Outstanding customer service
- Punctual and good attendance
- Ability to maintain confidential information
- Ability to work independently and meet deadlines
- Computer and information system skills
Perks & Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Employee referral program
Pay
- $18 - $20 / hour
Salary : $18 - $20
