Housing Case Manager

Who We Are
At City Rescue Mission, we believe everyone deserves hope, healing, and a home. As a housing-focused shelter, we provide compassionate care, innovative programs, and practical tools to help individuals and families experiencing homelessness achieve long-term stability and independence.

We’re driven by a deep belief in the value of every person we serve and a commitment to creating brighter futures through community partnerships and life-changing programs.

Summary: This is a grant-funded position. The Housing Case Manager is an integral part of the Key to Home Encampment Rehousing Initiative “ERI” and is responsible for providing comprehensive case management services to support individuals experiencing chronic homelessness in their transition from homelessness to stable housing. This role focuses on working collaboratively with the Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist clients in encampments and provide ongoing support for one year after being housed. The Housing Case Manager will facilitate timely enrollments, assist with housing applications and move-ins, provide in-person case management services, document client interactions, collaborate with community partners, and adhere to program policies and standards. 

Essential Duties and Responsibilities:

• Manage a case management caseload of up to 20 households experiencing chronic homelessness, providing comprehensive support services and guidance throughout their transition from homelessness to stable housing. (Note: The specific number of cases within a caseload may vary based on needs and capacity.) 
• Collaborate with the Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist individuals in encampments and facilitate their successful housing placement. 
• Assist clients in completing housing applications, vouchers, and other necessary documentation within designated timeframes to expedite the housing placement process. 
• Advocate for clients' rights, choices, and cultural preferences, ensuring their autonomy, dignity, and individuality are respected and upheld throughout the case management process. 
• Coordinate with housing providers, landlords, and support services to ensure smooth and timely move-ins for clients. 
• Conduct thorough assessments of clients' needs, barriers, and goals to develop individualized service plans tailored to their unique circumstances. 
• Deliver one year of weekly, in-person case management services in clients' homes, encompassing various responsibilities such as intake/assessment, long-term housing stabilization planning, budget planning, facilitating opportunities to enhance income through employment or disability assistance, supporting connections to behavioral health and physical healthcare services, and implementing eviction prevention measures. 
• Regularly monitor and evaluate clients' progress towards housing stability, adjusting service plans as needed to ensure their continued success. 
• Assist clients in establishing natural support systems that foster their independence and self-sufficiency, connecting them with community resources, social networks, and other sources of assistance that align with their goals and preferences. 
• Provide education to clients on topics such as community safety, self-determination, legal obligations, and healthy relationships as relevant and appropriate to their circumstances, promoting their well-being and informed decision-making. 
• Provide transportation to clients as needed to facilitate their attendance at appointments and access to services. 

Documentation and Reporting: 

• Ensure accurate and timely Homeless Management Information System (HMIS) program enrollments. 
• Maintain accurate and up-to-date case documentation, including but not limited to telephone calls, emails, attempts to make contact, and face-to-face interactions with clients. Ensure all interactions and relevant information are detailed and documented in clients' case records within the Homeless Management Information System (HMIS). 
• Adhere to the most up-to-date version of the Coordinated Entry Policies and Continuum of Care (CoC) Standards of Care. 

Collaboration and Community Engagement: 

• Collaborate with other service providers and community partners to enhance clients' access to supportive resources and promote their overall well-being. 
• Serve as a point of contact for Coordinated Entry staff, Landlord Engagement staff, and behavioral health partners, fostering effective communication and coordination of services. 
• Actively participate in daily encampment huddles with community team members, as requested, to share updates, coordinate efforts, and collaborate on strategies to support individuals experiencing homelessness in encampments. 
• Actively participate in the Continuum of Care (CoC) and relevant workgroups to contribute to the collective efforts of the community in addressing homelessness. 
• Demonstrate a compassionate, non-judgmental approach, promoting client empowerment, self-determination, and cultural sensitivity in all interactions. 

• Previous experience working with individuals experiencing chronic homelessness, including experience in street outreach, housing placement, and case management.
• Familiarity with community resources for mental health, substance abuse treatment, employment, and healthcare services.
• Strong interpersonal communication skills to establish rapport with clients, advocate on their behalf, and collaborate with stakeholders.
• Ability to work independently, maintaining attention to detail and meeting deadlines.
• Ability to maintain strict confidentiality and adhere to professional ethical standards.
• Proficient use of computers, basic office software, and data management systems used to track service delivery and internal agency functions.
• Ability to assess client needs, develop individualized plans centered around specific goals, and provide empathetic support and guidance.
• Demonstrate empathy, patience, and a non-judgmental approach when engaging with clients.
• Knowledge and understanding of working with diverse populations, including people with disabilities.
• Excellent organizational skills to manage caseloads, documentation, and administrative tasks.
• Strong conflict resolution and crisis management skills.
• Demonstrated ability to find constructive solutions for complex client challenges while encouraging client participation and motivation.
• A reliable means of transportation, including a valid Oklahoma Driver's License, a clean motor vehicle record, and auto insurance coverage that meets the minimum requirements set by the agency.
• Ability to pass a criminal background check and Motor Vehicle Record (MVR) check.
• Desire to make a positive impact on the lives of individuals experiencing homelessness.

Salary : $40,000 - $45,000