Operations Supervisor

City Rise Utility Traffic Control - Operations Supervisor

Benefits Include: Medical, Dental, Vision, 401k, Life Insurance, PTO, PSL

City Rise Utility Traffic Control

ABOUT US:

We service all California from multiple locations. At City Rise Utility Traffic Control, we provide high quality traffic control safety services for utility contractors, such as Flagging traffic through a work site, Lane Closures to divert traffic, or Detouring traffic to reduce traffic congestion and prevent accidents. We serve the needs of varied industries and are focused on maintaining a safe work environment for utility crews, our employees, and the public.

POSITION SUMMARY:

The Operations Supervisor assists the acting Operations Manager in overseeing the daily operations of traffic control services, ensuring smooth field operations, and maintaining high-quality service at worksites. This position requires scheduling, on-site field supervision, site inspections, performance metrics analysis, training coordination, and team supervision. The ideal candidate will demonstrate strong leadership, operational excellence, and a proactive approach to recruitment, coaching, and resource allocation.

POSITION DUTIES:

·        Scheduling and Dispatching: Manage customer orders, allocate resources efficiently, and dispatch crews and equipment as needed, ensuring            timely responses for emergency traffic control situations.

·        Field Supervision & Site Inspections: Provide on-site supervision to ensure the effective and safe execution of traffic control plans. Conduct            periodic site inspections to ensure compliance with safety standards, job specifications, and quality expectations.

·        Performance Analytics: Monitor, analyze, and report on team and operational performance metrics. Identify areas for improvement and                    implement strategies to enhance productivity and efficiency across all projects.

·        Resource Coordination: Collaborate with the Logistics team to ensure that all equipment and resources are available and meet job site                      requirements, including forecasting based on traffic control needs.

·        Recruitment & Staffing: Partner with HR and Operations Management to recruit, onboard, and retain talent based on jobsite forecasts and                company staffing requirements. Conduct interviews and assist in employee selection as needed.

·        Coaching and Employee Development: Work closely with HR and Operations Management to provide ongoing employee coaching and                  development. Address performance issues, provide corrective action when necessary, and create opportunities for growth within the team.

·        Compliance & Safety: Enforce CRUTC policies and procedures, ensuring all team members adhere to safety regulations and industry best              practices on job sites.

·        Timesheet Management: Ensure that employee timesheets are accurately completed and submitted to payroll in a timely manner.

·        Customer Relations: Foster strong relationships with clients, providing excellent customer service and addressing any issues or concerns                  promptly to ensure satisfaction.

·        Safety &Training: Assist with training efforts for new hires and current employees to ensure proper knowledge of traffic control standards,              safety protocols, equipment use, and company policies. Ensure all employees are regularly trained on updated regulations and industry                    standards.

·        Team Support & Leadership: Guide, mentor, and motivate team members to achieve optimal performance and maintain a positive,                            productive work environment. Provide regular feedback, encourage teamwork, and resolve conflicts when necessary.

·        Additional Duties: Perform other duties as assigned to ensure successful and efficient company operations.

QUALIFICATIONS:

• Education: High School Diploma required, Bachelor’s degree in Business Management or related field preferred
• 2 years’ experience in traffic control operations
• 3 years of Supervisor or Manager level experience in the Traffic Control industry or related field
• 5 years scheduling & logistics experience, strategic scheduling experience a must
• ATSSA Certified Flagger, TCT, TCS certifications required, FIT certification preferred
• Valid CDL with a clean driving record required
• In-depth knowledge of state and federal regulations, including Occupational Health and
• Safety/Cal OSHA, Department of Transportation, and Department of Industrial Relations
• Training experience preferred but not required
• Ability to work in a fast-paced, dynamic environment

SKILLS and COMPETENCIES:

• • Strong leadership abilities, with a focus on employee motivation and team performance
  • Strong supervisory skills and the ability to oversee and motivate a team
  • Ability to analyze and interpret performance data to drive improvements
  • Excellent analytical skills and ability to make data-driven decisions
  • Exceptional customer service skills, with the ability to communicate effectively (both written and verbal) and resolve customer concerns
  • Problem-solving mindset, with a strong customer-first approach
  • Highly organized, self-motivated, and capable of working independently or within a team
  • Dependable, trustworthy, and able to make sound decisions
  • Strong computer proficiency, particularly with Microsoft Office Suite (Excel, Word, PowerPoint, Microsoft Forms, Salesforce)
  • Ability to operate medium-duty trucks and tow trailers/equipment as needed
  • Can draft and implement SOPs to improve process efficiency
  • Willingness to travel throughout Northern California as necessary
  • Ability to work in a metric-driven, process-oriented environment
  • Flexible schedule a must, includes nights and weekends as needed
  • Bilingual (English/Spanish) is a plus but not required

Equal Employment Opportunity and Non-Discrimination: City Rise Utility Traffic Control adheres to providing Equal Employment opportunity and Affirmative Action. City Rise Utility Traffic Control does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status.

Employment is contingent upon new employees verifying legal permission to work in the United States and successfully passing background screening.

Salary : $90,000 - $100,000