What are the responsibilities and job description for the Operations Supervisor position at Metro Supply Chain Holdings USA Inc?

Job Description

Operations Supervisor

Shift : 3rd Shift - 9 : 00pm - 5 : 30am

Metro Supply Chain USA - CA,

Tracy, CA, US

Summary

Metro Supply Chain, Inc. is a privately owned third-party provider of customized logistics solutions with operations across the US and Canada. A leader in supply chain, we have strong partnerships with our customer supported by our service-oriented culture.

Join Metro Supply Chain US, Inc. and you'll be part of a diverse team focused on delivering the best possible service to our customers, creating a fun and collaborative work environment, and giving back to the community.

We are currently seeking an Operations Supervisor in Tracy, CA to join our Team. While following Metro Supply Chain, In. US, Inc., a best practice, the Warehouse Supervisor plans, coordinates and monitors activities of a warehouse operations team. Proactively responds to events and issues that threaten safety and the productivity and quality of the operation. Ensures effective communication with team members, through observation while on the warehouse floor. one-on-one meetings and team meetings. Builds open and honest relationships with the customer, ensures the team provides service excellence, understands, and anticipates customer needs.

This position will report to the Operations Manager.

Responsibilities :

Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
Hold team accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Flag priority orders and revise schedules to meet outbound orders.
Monitor, analyze and report daily / weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labor hours using Agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence, and harassment laws.
Assumes additional related responsibilities as required.

SKILLS REQUIRED : Education :

Preferably a college degree in business management with focus in logistics management or the equivalent in experience

Experience :

Three (3) years Distribution experience (3PL experience would be an asset)

At least two (2) years supervisory experience, preferably in a 3PL Operations role

Core Competencies :

Driven to provide excellent Customer Service with effective customer interaction skills.

Ability to develop and maintain relationships with internal and external business partners.

Proven communication skills both verbal and written.

Ability to prioritize work assignments.

Comfortable with being directly involved in a fast-paced environment.

Capable of working with minimal supervision.

Must be flexible and willing to work additional hours when required.

Thorough knowledge of company policies and procedures.

In depth knowledge and experience with RF scanners.

Ability to make sound decisions independently to obtain desired results.

Strong interpersonal skills and a proven leadership ability within a team environment

Able to create control tools through effective M.S. software applications knowledge primarily in excel & word.

Analytical skills with familiarity of financial reports.

Previous experience with warehouse systems.

Working Conditions :

Able to work a flexible work schedule including overtime, evenings, nights and weekends when required.

Works in an office environment at a computer 20% of the time.

Works on the warehouse floor 70% - 80% of the time walking and standing.

May be required to lift on average up to 50 lbs. safely.

Must be comfortable to work in cold temperature between 14 – 16 degrees Celsius (will need to visit the 5C room from time to time)

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