Spa Attendant / Wellness Concierge

City Sweats is Seattle’s first Infrared Sauna Lounge, where urbanites can find serenity and detoxification at a cellular level. We offer individual Sauna Cabins, Cold Plunge, Mechanical and Manual Lymphatic Drainage, Massage, Body Sculpting, and Fascia Blasting. When we sweat, we allow the body to replenish itself by reviving a sluggish circulatory system and by stimulating a lymphatic drainage response, which allows nutrients to flow and toxins to be expelled.

We love our clients and we strive to provide a highly collaborative, engaging and supportive team environment with a consistent focus on customer-centric care.

City Sweats is growing and we are hiring Wellness Spa Concierge’s to join our team. This person works closely with the lead/spa manager and our small team. They are responsible for executing a flawless client experience and providing administrative support in performing daily activities within City Sweats.

The ideal candidate will have retail sales experience, and understand the dynamics of working in a premium boutique spa. While we believe deeply in training our staff to be as knowledgeable as possible about what we offer, interest and/or desire to learn more about natural wellness is ideal.

Candidates should be able to multitask and be comfortable working autonomously. This is an hourly, plus tips and commission role. This is a long-term position, as such, we hope to bring an amazing addition to our team who desires to be a part of a community and lifestyle that promotes wellness, health, and happiness.

Core Responsibilities:

• Greet and attend to guests, communicates with and educates infrared benefits, available services, and information about spa facility amenities to new clients
• Assist and support the Lead/Spa Manager with daily duties while providing high quality and consistent customer services to guests
• Punctual and dependable with superior work ethic
• Adheres to employee parking rules
• Maintains daily journal throughout the day
• Daily cleaning of all areas, laundry, and dishes
• Answer telephone and schedules appointments for clients
• Master the Mindbody Scheduling system
• Problem solve guests complaints and misunderstandings in a calm manner
• Set-up and break down rooms, minimal food/bev preparation
• Handle and maintain equipment and tools on proper spa settings
• Ensure maintenance within the spa and report safety issues to management
• Maintain spa premises in a clean, organized, good working environment
• Establish and maintain good relationships with spa staff and clients
• Ensure client's safety, comfort and well-being
• Ensure compliance with local and federal health and safety policies, standards and regulations
• Participate and assist in organizing local marketing & Pop Up events
• Upsell additional services (including massage) and retail items to clients

Required skills:

• Excellent customer service, verbal and written communication skills
• Highly organized, driven and a good planner
• Has a positive attitude, is self motivated, dynamic, enthusiastic, friendly
• Problem solve with little direction; is a critical and rational thinker
• Efficient time management and is proactive; able to be one step ahead of customers needs
• Able to work under pressure, completes required tasks on time and can multi-task
• People and team oriented
• Active listener, is focused and pays attention to the details
• Courteous in person and over the phone
• Proficient computer, phone, and emailing skills
• Previous health & wellness industry, customer service, or retail experience preferred

Benefits:

• Competitive hourly wage, DOE
• Commissions and tips on services, product, membership/package sales, potential average hourly after tips and commission $22 /hr
• 4 wellness services per month ($200 value!)
• Generous employee wellness benefit and discount on spa services and retail products
• Health benefit stipend for full-time employees
• Room to grow skills with opportunities to be promoted within
• Quarterly and annual company contests, team activities and meetings

Please submit your resume to and let us know why you would love to be apart of the team! Required work shifts Friday-Sunday

Please note: must be 21 years of age or older to apply.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Employee discount

Application Question(s):

• This role requires working weekends. Please indicate if you are available on Friday, Saturday, and Sunday.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Health and Wellness: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20