What are the responsibilities and job description for the Client Service Representative position at City Wide Exterminating?
Join Our Team at City Wide Exterminating!
City Wide Exterminating is a local, family-owned, full-service pest, termite, and wildlife control company—and we’re growing! We're looking for a dedicated and detail-oriented team member to help us deliver exceptional service to our customers. If you thrive in a fast-paced, team-oriented environment, we want to hear from you!
Position Overview:
As a key part of our customer care team, you’ll be the first point of contact for many of our clients. Your role will focus on delivering an outstanding customer experience through effective communication, problem-solving, and efficient service coordination—including scheduling and routing.
Primary Responsibilities:
- Answer and manage incoming customer inquiries via phone and email
- Coordinate commercial service scheduling and daily routing to ensure service efficiency
- Maintain accurate customer records in our database system
- Provide knowledgeable support and solutions aligned with company policies
- Collaborate with management and field staff to ensure seamless service delivery
- Engage with customers in a friendly, professional manner and actively listen to their needs
- Stay current on services, policies, and best practices through team collaboration
Qualifications:
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word), Google Workspace, and ability to learn industry-specific software
- Highly organized with excellent attention to detail
- Ability to work independently and exercise sound judgment
- Strong multitasking skills in a fast-paced environment
- Prior experience in inside sales, routing, or customer service preferred
- Self-starter with exceptional problem-solving and follow-up skills
- Positive attitude and strong interpersonal skills
What We Offer:
- Medical Insurance
- Optional Dental & Vision Coverage
- Company-paid Life Insurance, AD&D, and Short-Term Disability
- Retirement Plan with Company Match
- Paid Holidays and Paid Time Off (PTO)
- Company Profit Sharing Plan
- Health & Wellness Program Gym Reimbursement
Join a company that cares about your growth and well-being while making a difference in our community!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Compensation Package:
- Performance bonus
- Profit sharing
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Locust, NC 28097 (Preferred)
Work Location: In person
Salary : $17 - $18