What are the responsibilities and job description for the Compliance Night Manager - Entry level position at City Wide Facility Solutions, Greenville?
Full Job Description
This position is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Manager must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Night Manager must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.
This position is 4 PM to 12 AM Monday thru Friday, weekends as needed.
Must have reliable transportation.
You will be traveling through out the Greenwood market to ensure quality control. Some travel as needed to Greenville.
Essential functions
- Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
- Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
- Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
- Other duties as necessary.
Position Requirements
- High school diploma required or equivalent experience in commercial janitorial services industry.
- Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
- Strong planning, organization skills, and attention to detail.
- Excellent communication and interpersonal skills.
- Must be innovative and strive for continuous process improvement.
- MS Office, Internet skills required
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Application Question(s):
- Do you have a valid license? Do you have reliable transportation?
- The expected hours/days for this position are 4pm to 12am/ Monday - Friday, are you able to work that shift? (Do you have weekends available if needed?)
- This is an hourly position, what is your expected hourly rate?
Education:
- High school or equivalent (Preferred)
Experience:
- Janitorial experience: 2 years (Preferred)
Work Location: In person
Salary : $18 - $22