B2B Outside Sales & Account Manager

Calling All Client Relationship Builders Who Drive Results

City Wide Facility Solutions is looking for a results-driven Client Success & Growth Manager who thrives on building relationships, driving revenue, and delivering exceptional client value. If you’ve mastered B2B account management and sales, this role puts you in the driver’s seat to impact our clients’ success—and your own.

City Wide Facility Solutions is a leader in building maintenance management. We simplify life for commercial property owners and managers by hiring, managing, and coordinating crews to deliver high-quality maintenance services for commercial facilities. From janitorial services to landscaping, we act as a trusted partner to ensure smooth operations and satisfied clients.

With over 60 years of proven success and 100 franchise locations across North America, City Wide is the largest and most trusted management company in the building maintenance industry. Our mission is to create value for our clients while building lasting relationships and making a positive impact in the communities we serve.

You’ll own and grow key client relationships, lead service delivery excellence, and identify opportunities to expand contracts and revenue while delivering measurable results.

This role is all about achieving measurable KPIs and consistently delivering excellence:

• 99% Client Retention: Foster trust and loyalty to keep clients renewing year after year.
• 100% Building Inspections: Complete all scheduled inspections on time, ensuring client satisfaction.
• Sales Quotas Met: Achieve monthly sales quotas through service expansion and value-driven selling.
• High Net Promoter Scores (NPS): Consistently earn outstanding NPS ratings through exceptional service, as measured by third-party surveys sent to clients.
  

• Within 30 days, complete onboarding, master our CRM tools, and get up to speed on client accounts.
• By month 3, start presenting service expansion opportunities to key clients and closing new business.
• Within 6 months, achieve consistent retention, inspection, sales, and NPS goals.
  

• Nurture Partnerships: Be the go-to advisor for your assigned clients, ensuring their satisfaction and trust in City Wide’s services.
• Drive Revenue Growth: Identify and close opportunities to expand contracts or add new services, consistently meeting sales goals.
• Lead & Develop: Manage and mentor Assistant Night Managers to deliver exceptional service across client sites.
• Streamline Service Delivery: Oversee vendor operations, ensuring quality, efficiency, and client value.
• Solve Problems: Address client concerns quickly and effectively—you’re their champion.
• Leverage Technology: Use City Wide’s CRM to track inspections, client details, and service schedules with ease.
  

• Client Relationship Expert: Proven ability to build trust, exceed expectations, and retain accounts.
• Sales Driver: A track record of identifying new opportunities within existing accounts and turning them into measurable revenue.
• Leader and Mentor: Experience leading teams, providing feedback, and ensuring high performance.
• Problem Solver: Ability to address client concerns quickly and effectively, always with an eye toward solutions.
• Tech-Savvy: Comfortable using Microsoft Office and CRM systems to streamline your workflow.
  

• 2 years in B2B account management, sales, or a similar role, ideally in building maintenance or facility services.
• A knack for balancing client needs with company goals, consistently delivering results.
• Excellent verbal and written communication skills to connect with clients and teams alike.
• Willingness to travel to client locations daily—this is a face-to-face role.
  

We reward hard work and results with competitive pay and perks:

• Base Salary: $50,000
• On-Track Earnings: $120,000 (base commission)
• Allowances: Car and phone stipends to cover the tools you need.
• Health & Wellness: Medical, dental, vision, and ancillary benefits for peace of mind.
• Financial Security: 401(k) matching to help you plan for the future.
• Growth Opportunities: Ongoing training to refine your skills.
• Work-Life Balance: Generous PTO and paid holidays to recharge.
• Community Impact: Opportunities to give back to the community through our service model.
  

City Wide Facility Solutions is the trusted partner in the building maintenance industry, delivering exceptional service and support for clients for over six decades. We thrive on creating value for our clients, empowering our employees, and making a meaningful difference in the communities we serve.

Our culture is built on growth, trust, and excellence. If you’re ready to take your career to the next level, we want to hear from you.

We’re committed to creating an inclusive, diverse environment where everyone feels valued and respected. City Wide Facility Solutions is an Equal Opportunity Employer.