Every Mother's Advocate - Service Coordinator

Empower. Advocate. Transform.

Are you passionate about uplifting mothers in crisis, preserving families, and creating a ripple effect of hope? The ĒMA Coordinator role is your chance to lead with purpose, inspire action, and make an extraordinary difference in the lives of women and children.

We’re looking for a relational, mission-driven professional to oversee our impactful ĒMA program. As the heart and soul of our program operations, you’ll guide clients through life-changing moments, equip our dedicated volunteers, and foster lasting partnerships in the community. With you in this role, hope will take root and lives will be transformed.

About CityLink

At CityLink, we’re on a mission to show God’s love to those in need by providing a transformative, integrated path to holistic life change. Rooted in our vision of Working Together to Transform Lives and Our Community, we unite compassionate individuals, organizations, and employers to create meaningful impact.

What You’ll Do

This isn’t just a job, it’s a calling! As the ĒMA Coordinator, you’ll lead in three key areas:

Champion Client Success

• Be the trusted advocate mothers in crisis turn to for guidance and support.
• Manage incoming referrals with empathy, conduct thoughtful intakes, and build customized action plans that empower clients to thrive.
• Celebrate milestones, track progress, and provide hands-on crisis intervention when needed.
• Partner with courts, agencies, and organizations to ensure every client has the tools to rebuild and reclaim their future.

Lead Program Impact

• Keep the ĒMA program running like a well-oiled machine, balancing stability and growth with ease.
• Build bridges in the community by forging partnerships that multiply the program’s reach and resources.
• Maintain an ever-growing database of life-changing resources for our clients.
• Create insightful, data-driven reports to showcase our program’s success to stakeholders.

Inspire Volunteer Advocates

• Empower our ĒMA Advocates—volunteers who serve as lifelines for our clients.
• Recruit passionate individuals, onboard them with care, and pair them with moms to create meaningful, transformative relationships.
• Lead with heart by offering ongoing support, encouragement, and training to ensure our volunteers feel inspired and valued.

Why This Role Matters

This position directly supports CityLink’s mission by walking alongside mothers who need extra help and support to ensure they are able to keep and love their children. You are part of a support network that keeps families together.

What you Bring

You’re not just looking for a job, you’re looking for a mission. You bring:

Heart

• A deep commitment to empowering others and a genuine passion for our mission.
• Exceptional interpersonal skills, with the ability to build strong, trusting relationships.

Skills

• Leadership instincts that inspire trust and confidence.
• Strategic thinking combined with an unmatched ability to stay organized.
• Communication superpowers, both written and verbal, to rally teams and resolve challenges.

Education & Experience

• A bachelor’s degree (required) or a master’s degree (preferred) in a related field.
• Three or more years of case management experience, especially in the nonprofit world.

Why Join Us?

We’re not just offering a position; we’re inviting you into a community driven by purpose and powered by love. Here’s what we provide:

Competitive Salary: $42,000 - $52,000 based on experience

Amazing Benefits:

• $0 monthly healthcare costs with dental and vision coverage.
• Annual learning stipend - because growth is non-negotiable.
• Gym reimbursement to keep your body as strong as your purpose.
• PTO, sabbaticals, and generous holidays to recharge and refocus.
• 5% retirement contribution because your future matters, too.

Your Impact Starts Here

This full-time role requires passion, dedication, and flexibility, with hours typically running Monday through Friday, plus occasional Saturdays for special events or meetings. You’ll have the unique privilege of witnessing lives transformed, one family at a time, while being part of a vibrant and supportive team.

Join Us and Transform Lives

If you’re ready to step into this life-changing role and become the advocate families in crisis desperately need, we’d love to hear from you. Together, let’s be the light in someone’s darkest hour.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $42,000 - $52,000