FIELD SERVICES ENGINEER

Description

Essential Duties and Responsibilities include the following (Other duties may be assigned) :

• Maintain superior level of customer service and product support
• Track customer accounts and provide service in line with applicable contracts
• Investigate complaints and troubleshoot breakdowns by performing failure diagnostics and conducting root cause investigations
• Build and strengthen customer relationships by ensuring proactive communication and rapid problem resolution
• Documents service actions by completing forms, reports, logs, and records
• Understand and ensure adherence to all medical device quality and regulatory requirements
• Assist third party installation and service representatives
• Provide solutions to escalated issues using technical expertise
• Maintain updated service manuals to guide field service representatives
• Provides onsite support for hospitals and clinics including :
• Training to end users on how to properly use CIVCO products.
• Repair and installation
• Support continuous improvement within the service department including :
• Create service work instructions and videos
• Make or support changes in processes to improve service metrics

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

COVID-19 Vaccine Mandate

CIVCO Medical Solutions has implemented a COVID-19 vaccine requirement for employees that are required to frequently travel to healthcare establishments. If selected, you will be required to demonstrate full vaccination status, or be granted an exemption from vaccine requirements before starting employment.

If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request and exemption as a reasonable accommodation. Additional exemptions required by state law may also be requested.

Failure to provide this information may result in a rescinded / revoked offer of employment. Additional information regarding required information / documentation and how to request a legally required exemption will be provided at the time of selection.

Other Skills and Abilities

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally move up to 50 pounds with assistance.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Up to 25% domestic travel to hospitals and clinic may be required but this would not be considered the norm all year round

At times customers or contracted service personnel will require assistance during off hours and there is an expectation to address those calls in a timely manner.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)