What are the responsibilities and job description for the Print Support Specialist position at Civil Recruit?
Job Description
Job Description
Summary
Dress Code : Business Casual, slacks, and polo shirt.
COVID Requirements : The initial COVID vaccination should suffice.
Driving : Driving personal vehicle to visit customer sites for Print fleet support / toner delivery.
Interview Type : Virtual interview at first, then possibly In-person for best candidates to consider for the position.
They will be assisting with Ricoh printer service calls and Toner delivery as well as assisting in a Print Production center.
You need to have printer fleet and / or print production experience.
Lots of walking / driving to client sites when assisting with print fleet management and could be standing for long periods when assisting in the print center. There will be free parking.
- Shift timing
8 : 00 AM to 5 : 00 PM (Mon to Fri)
Job Type : Temporary
Responsibilities
POSITION PROFILE
Responsible for fleets of business document output devices (printers, copiers and fax machines) at an IMS customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations.
Must understand and utilize TRAC, FMAudit, Oracle and various PS tools.
JOB DUTIES AND RESPONSIBILITIES
Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met
Engages Ricoh and / or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur
Acts as a supporting interface to outside contractors for management of performance issues
Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
Monitors Call / Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time
Helps coordinate machine moves, machine removals and new machine installations
Helps track machine lease expiration and / or projected end of service life dates, as required
Manages the collection of periodic meter readings, including review and validation
Maintains / updates the TRAC Fleet Management databases and generates / distributes appropriate periodic reports
Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required
Conducts periodic client satisfaction surveys
Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends
Conducts implementation of national launch programs / processes including field training
Supports the Service Delivery Manager
Performs other duties as assigned
Requirements
QUALIFICATIONS (Education, Experience and Certifications)
Typically requires :
KNOWLEDGE, SKILLS AND ABILITIES
JOB TITLE : Print Support Specialist I.MS Ops Position Description Page 2 December 2011
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
Examples of past precedent are used to resolve work problems.
New alternatives may be developed to resolve problems
Skills
