What are the responsibilities and job description for the Logistics Service Director position at CJ Logistics?
About the Role
As a Logistics Service Director at CJ Logistics, you will oversee the development and delivery of a cross-functional shared services department. Your responsibilities will include managing teams, analyzing data, and creating metrics to improve service and cost delivery while executing on the shared services model and vision.
The successful candidate will be responsible for all activities related to the operational oversight of the Shared Services department. You will work closely with senior leadership, cross-functional teams, and external partners to drive innovation and growth for CJ Logistics America.
This role is also responsible for facilitating the development of best-in-class tools and workflows to enable operational efficiencies and actionable information to realize value for the customer.
Key Responsibilities:
• Lead and produce content/metrics for quarterly and annual review meetings by acting as a consultative resource
• Assess complex business situations, identify problems through root cause analysis, and develop solution-based strategies to improve service and control expense
• Maintain extensive knowledge of the competition and know how to differentiate CJL Logistics
• Lead continuous improvement-based initiatives within the customers' supply chain network by developing and implementing long-range plans to incorporate technological changes
• Support Business Development activities by exceeding customer expectations
• Manage operating model to improve customer experience, reduce customer service cost, and increase operational support while managing relationships with carriers
• Build effective relationships with LC Operations, Transportation, Engineering, Solutions, Human Resources, and IT teams to optimize the network
• Set the expectation for process documentation, revising processes, document and implementations to support remote activities and improve services
• Execute CSM platform to support productivity and tracking of metrics to achieve goals
Requirements and Qualifications
Bachelor's Degree (supply chain, logistics, or related field preferred). 10 years of experience in a 3PL/Supply Chain/Shared Services environment with knowledge in logistics center operations and a basic understanding of general warehousing, inventory, order fulfillment, customer service, and transportation practices.
As a Logistics Service Director at CJ Logistics, you will oversee the development and delivery of a cross-functional shared services department. Your responsibilities will include managing teams, analyzing data, and creating metrics to improve service and cost delivery while executing on the shared services model and vision.
The successful candidate will be responsible for all activities related to the operational oversight of the Shared Services department. You will work closely with senior leadership, cross-functional teams, and external partners to drive innovation and growth for CJ Logistics America.
This role is also responsible for facilitating the development of best-in-class tools and workflows to enable operational efficiencies and actionable information to realize value for the customer.
Key Responsibilities:
• Lead and produce content/metrics for quarterly and annual review meetings by acting as a consultative resource
• Assess complex business situations, identify problems through root cause analysis, and develop solution-based strategies to improve service and control expense
• Maintain extensive knowledge of the competition and know how to differentiate CJL Logistics
• Lead continuous improvement-based initiatives within the customers' supply chain network by developing and implementing long-range plans to incorporate technological changes
• Support Business Development activities by exceeding customer expectations
• Manage operating model to improve customer experience, reduce customer service cost, and increase operational support while managing relationships with carriers
• Build effective relationships with LC Operations, Transportation, Engineering, Solutions, Human Resources, and IT teams to optimize the network
• Set the expectation for process documentation, revising processes, document and implementations to support remote activities and improve services
• Execute CSM platform to support productivity and tracking of metrics to achieve goals
Requirements and Qualifications
Bachelor's Degree (supply chain, logistics, or related field preferred). 10 years of experience in a 3PL/Supply Chain/Shared Services environment with knowledge in logistics center operations and a basic understanding of general warehousing, inventory, order fulfillment, customer service, and transportation practices.
