IT Generalist (Experience Required)

$55,000-$65,000

Full-Time, On Site (Not Remote)

Litchfield, Connecticut 06759

• Please be aware that you will be working on-site in our Litchfield, CT campus. This is not a remote position*
  
  

Job Description

CJR is looking for an IT Generalist to work in conjunction with the IT Team Lead and IT Technician, and assist with all daily and on-going functions of the Technology Department and mission of the organization. In addition, this position will provide user support for systems and networks; assist and maintain of IT systems; and be responsible for maintaining day-to-day network functioning and computer support for all employees. Maintaining confidentiality with regard to the information being processed, stored or accessed by the network is essential.

A candidate should be able to successfully navigate through our environment of 10 sites (including a school and residential programs) throughout Connecticut with 15 Windows Servers, 400 computers, and 80 Chromebooks. The department supports a Windows Server environment with VMs, Microsoft 365, a Google Workspace environment, Aruba Switches, Untangle Firewall, Unifi Surveillance and WiFi, Cellphones, various printers and VOIP systems.

• Provide Hardware support and Software support suites for all of our staff. This support will be provided by phone, in utilizing remote access software as well as on site. Employee will identify and resolve computer related issues so staff can effectively perform their roles. All support incidents will be fully documented.
• Job responsibilities include periodic maintenance on all hardware systems. This includes regularly scheduled cleaning of systems as well as updating of all software to ensure that patch levels are maintained.
• Work with the IT team to ensure that all back-up system procedures are being performed accurately and on schedule. Perform regular testing of backup systems. Maintain documentation of backups.
• Assist with special projects, equipment rollouts, software upgrades and other functions of the department as needed. These tasks may need to be done “off-hours” so employee must be able to have some flexibility to work different hours if necessary. These tasks will be scheduled in advance wherever possible.
• Comply with HIPAA (Health Insurance Portability and Accountability Act) and FERPA (Family Educational Rights and Privacy Act) regulations. This includes maintaining the confidentiality and security of sensitive information and implementing best practices for data protection.
  
  

Qualifications & Requirements

• Minimum 3-years experience in IT Support in a Production Environment accompanied by an Associates Degree or completed related Certification – Required
  
  

OR

• Minimum 2-years experience in IT Support in a Production Environment accompanied by a Bachelor's degree in Information Technology related field – Preferred
• Strong professional customer service skills – Required
• Be able to lift at least 30 pounds and climb ladders – Required
• A Valid Motor Vehicle Driver's license (utilize company vehicle) - Required
• The ability to work occasional off-hours
• Ability to multitask
• Demonstrated strong interpersonal skills
• Personal Effectiveness/Credibility
• Communication Proficiency
• Collaboration Skills
  
  

Work Schedule & Rate Of Pay

• Monday-Friday flexible hours between 8:30am-4:30pm (35 hours per week)
• May require occasional evening hours or weekend for special projects
• $55,000 - $65,000 per year
  
  

Full-Time Benefits

At CJR, we pride ourselves on creating a compassionate, culturally responsive work environment and offering a comprehensive benefits package that encourages and supports a healthy work/life balance. Joining our team, full-time employees will enjoy the following benefits:

• Free daily nutritious meals
• Low-cost Medical Insurance Plan option
• Medical, Dental and Vision Insurance offered after 30 days of employment
• Company Paid Life and Long-Term Disability Insurance
• Generous Paid Vacation Package (unused time eligible for carry over)
• Generous Paid Sick Time (unused time eligible for carry over)
• Paid Holiday Time (separate from vacation time)
• Floating Holidays (separate from paid vacation time and paid holiday time)
• Annual monetary incentives
• Tuition Assistance
• 401(k) Retirement Savings Plan with Company Match
• Career Growth Opportunities
• Company Celebrations & Employee Recognition Program
• Employee discounts (cell phone, computer)
• Employee Assistance Program (EAP)
• Qualified Public Service Loan Forgiveness (PSLF) Employer Federal Student Aid
• 10%-20% tuition discount at many local educational institutions, including those listed by the CT Nonprofit Alliance
  
  

About CJR

A career at CJR is focused on working to ensure that every young person has an opportunity to thrive! CJR reaches across the state of Connecticut to deliver a broad continuum of care through our residential, education, wellness, and community-based programs. At CJR, you will experience a fulfilling career with an employer that encourages advancement, respects diversity, and rewards excellence!CJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual identity, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry. We embrace the competitive advantage of diversity.

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