Product Implementation Manager

Position Summary

The Product Implementation Manager is responsible for the development, commercialization and implementation of procedures, operational standards and test products including but not limited to Limited Time Offers (LTO’s), spec/vendor change tests, packaging, small wares and efficiency tests. This role communicates information necessary to the implementation and management of assigned product and/or project introduction and optimization.

Essential Functions

May perform any or all of the following duties:

• Develops, coordinates and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment and small-wares.
• Critiques and provide updated content for the operations procedures manuals (OPM, R&M) to ensure continuity of product requirements and changes for Operations Manuals
• Troubleshoots, diagnoses and remedies field operations and corporate department’s existing systems, procedures and technologies
• Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments
• Communicates effectively and timely with field operations, corporate partners, Franchisees, project teams, department members and Executive management
• Documents project feedback, observations, analysis, survey development and Executive Summaries
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements
  
  

Position Qualifications/Core Competencies

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• BA/BS Degree preferred
• Must have in-house expertise in restaurant operations, systems and procedures; multi-unit preferred
• Must be proficient in Microsoft Office Suite
• Must have excellent planning, prioritizing, organizational and problem solving skills
• Must have ability to analyze complex variable situations and identify appropriate courses of action
• Must be able to handle multiple projects simultaneously and accommodate shifting business needs
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information
  
  

WORK ENVIRONMENT

• Hybrid Corporate Office fast paced, high volume of activity and deadline driven environment
• Visits to Company and Franchise owned restaurants, vendor locations
  
  

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Travel to and from restaurants locations (Car, flights)
• Ability and mobility to physically set up equipment and/systems
• Travels as needed approximately sixty (60)% domestically
  
  

PAY RANGE

• $67.500 - $108,500 (Depending on education, skills, and experience)
  
  

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.