Membership consultant

CKO Kickboxing is Urgently Hiring a Kickboxing / Fitness Membership Sales Consultant.

Job Description :

To deliver on the CKO Mission to make a positive change in the lives of our members by giving them a full body workout like none other in an environment that is fun, welcoming, and accepting of all ages, skills, and fitness levels.

We are here to create healthier lifestyles and build community. At CKO Center City and CKO Cherry Hill, we strive to make our members visit THE BEST HOUR OF THEIR DAY.

Sales Associates support Owners / Operators and Lead Sales Associates in all front of the house operations, with a strong focus on meeting and exceeding sales goals, which include membership sales, retail sales, and customer retention, all while delivering THE BEST customer service.

Sales Associates must be able to confidently articulate in a compelling and authentic way the CKO value story and educate guests on how it aligns with their goals and fitness objectives.

Primary Job Responsibilities :

Sales :

• Exceed daily Key Performance Indicator targets and monthly sales goals.
• Maintain an effective referral strategy.
• Conduct telephone inquiries, follow-up calls, quality assurance calls, and customer service calls daily as defined in the Club Ready CRM system.
• Liaise with Instructors to ensure we deliver on our CKO promise and a smooth sales process / onboarding process is fulfilled.
• Conduct orientations and studio tours with prospects and first-time guests.

Operations :

• Greet members and guests promptly, enthusiastically, and with a smile to create a friendly and positive experience. Deliver on our CKO Promise - Make it the BEST HOUR OF THEIR DAY!
• Participate in 2 CKO Classes a week during a shift as long as targets are met. Be able to speak from experience regarding instructor backgrounds, style, and various class offerings.
• Respond immediately and professionally to member requests, inquiries, and concerns via voicemail, email, and social media pages.

• Conduct proper onboarding of all CKO clients. Ensure correct completion of all documents, agreements, and forms for studio compliance.
• Be present for team meetings. Contribute by discussing strengths and areas of opportunity. Stay current with promotions and marketing initiatives.
• Complete all required training and related assignments.

Cleanliness :

• Studios are to maintain a level of cleanliness compliant with both local government and corporate standards.
• Sales Associate must maintain the organization and cleanliness of the lobby and front desk areas, as well as bathrooms, showers, retail area, and fitness room as defined by the staff responsibility and studio cleaning checklist.
• Additional duties outside of the scope of this description may be necessary to perform during the studio’s response to COVID-19, before and after reopening.

Qualifications :

• Must be passionate about fitness and helping others achieve their goals person and over-the-phone sales experience preferred
• Boxing and / or martial arts experience a plus
• Solid communication skills required
• Ability to multitask
• Team player attitude
• Able to work a flexible schedule as needed to fit the studio needs including early morning, evening, and / or weekend hours.

CKO is open 364 days a year from 5 : 30 am - 10 : 00 pm

Job Types : Full-time, Part-time

Salary : From $16.00 per hour Depending on Experience

Benefits :

• Dental Insurance
• Health insurance
• Vision insurance

Schedule :

Monday to Friday (AM / PM)

Supplemental pay types :

Commission pay

Experience :

• Fitness Industry : 1 year (Required)
• Sales : 1 year (Required)
• Martial Arts : 1 year (Preferred)

Work Location : One location

Last updated : 2024-11-17

Salary : $16 - $18