Bilingual Human Services Assistant (Limited Term)

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

· Service · Professionalism · Integrity · Respect · Individual accountability · Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We’re always looking to improve. That’s the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, January 29, 2025.

Annual Pay Range: $48,941.09 - $61,718.87

Hourly Pay Range: $25.097997 - $31.650705

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee’s date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a Full Time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits

Clackamas County's Social Services Division of the Health, Housing, and Human Services Department is currently seeking a Limited Term Bilingual Human Services Assistant (two-year duration) to support their team in providing immediate problem solving for households experience a housing crisis in Clackamas County, using both English and Spanish language fluency. This is a two-year, limited term position. Primary responsibilities will include conducting in-depth client assessments, connecting clients to available resources, setting achievable goals to prevent or resolve homelessness, and using creative and person-centered problem-solving skills to help people experiencing housing crisis to feel understood.

Successful candidates will be skilled in balancing multiple competing priorities simultaneously, offer uncompromising and person-centered customer service to internal and external clients, and have experience working in a human services, social services, and/or housing program environment.

This position requires the ability to work in office two days per week.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position
• Bilingual fluency in English and Spanish
• A minimum of six (6) months of experience in a social services, housing programs, or homelessness prevention setting
• Experience with Microsoft Office Suite applications and virtual platforms such as Zoom and Microsoft Teams
• Experience maintaining client and/or program records, including confidential and personal information
• Knowledge of methods and techniques of strength-based social working skills

Preferred Special Qualifications/ Transferrable Skills:*

• Self-identified lived experience of homelessness
• Identify as a member of a populations(s) disproportionately affected by homelessness
• Experience working in a peer support, behavioral or mental health, and/or substance use disorder program setting
• Experience conducting interviews with people experiencing housing crisis
• Experience using a Homeless Management Information System (HMIS) database, and/or the Unite Us/Connect Oregon database
• Knowledge of Clackamas County resources and agencies providing services to those experiencing homelessness

Pre-Employment Requirements:

• Must pass post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy.

• For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

Duties may include but are not limited to the following:

• Conduct telephone and in person interviews using HMIS with people that are experiencing a housing crisis or are literally homeless. Provide a person-centered conversation to determine need, conduct the assessment, and do resource navigation to help break down barriers. Explain next steps and expectations of those next steps. Complete the requirements prioritizing Spanish speakers.
• Support Division and Department efforts to advance racial equity in service delivery and foster systemic change. Assess impacts and outcomes for underserved communities through direct service interactions, demonstrating the ability to consider how oppression, structural racism, and individual biases affect client access and outcomes.
• Accurately determine eligibility for various program placements, communicating next steps in the process for any eligible referrals, and identifying alternative solutions when presenting needs that cannot be met at the time of the call.
• Provide culturally responsive services tailored for Spanish-speaking individuals experience housing crises, with outreach efforts specifically designed to connect vulnerable community members to CHA services.
• Coordinate and engage in daily and monthly team meetings, ensuring regular participation in quarterly provider meetings, conducted both in-person and through virtual platforms.
• Provide technical training to new CHA team members on essential systems, data management, compliance, and trauma-informed, culturally responsive practices to support effective, empathetic service delivery.
• Other duties as assigned from Department of Health, Housing, and Human Services leadership.

This position is included in the County’s alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

ABOUT THE DEPARTMENT

The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas County Social Services.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

Kelly Schaefer, Recruiter
KSchaefer@clackamas.us