What are the responsibilities and job description for the Client Service Representative (CSR) – Veterinary Emergency Team position at Cladda Veterinary Emergency Team?
Client Service Representative (CSR) – Cladda Veterinary Emergency Team
Location: Fredericksburg, VA
Position Type: Full-Time and Part-Time / Overnight or Day
About The Role
As a Client Service Representative (CSR) at Cladda Veterinary Emergency Hospital, you will be the first point of contact for pet owners during critical moments. Your role is essential in ensuring a seamless and compassionate experience for clients while supporting the veterinary team in delivering top-tier emergency care.
Responsibilities
At Cladda, we understand that emergency veterinary care is not just about the patients—it’s also about the people who love them. As a CSR, you play a crucial role in providing reassurance and guidance during stressful times. We foster a supportive, team-oriented culture where your contributions are valued.
If you’re looking for a rewarding career in veterinary emergency medicine, we’d love to hear from you!
Apply today at claddavet.com/hiring
Location: Fredericksburg, VA
Position Type: Full-Time and Part-Time / Overnight or Day
About The Role
As a Client Service Representative (CSR) at Cladda Veterinary Emergency Hospital, you will be the first point of contact for pet owners during critical moments. Your role is essential in ensuring a seamless and compassionate experience for clients while supporting the veterinary team in delivering top-tier emergency care.
Responsibilities
- Provide exceptional customer service in a fast-paced emergency setting.
- Greet clients with empathy, professionalism, and efficiency.
- Assist with patient check-in, triage coordination, and discharge procedures.
- Clearly communicate hospital protocols, wait times, and financial policies to clients.
- Manage phone calls, appointment scheduling, and medical record updates.
- Process payments, invoices, and insurance claims.
- Maintain a calm and organized front desk, ensuring smooth hospital operations.
- Collaborate closely with veterinarians, technicians, and the entire emergency team to provide the best client experience.
- Previous experience in veterinary or medical reception preferred, but not required.
- Strong communication skills with the ability to handle stressful or emotional situations with empathy.
- Proficiency in computer systems and medical records software (training provided).
- Ability to multitask effectively in a high-pressure environment.
- Passion for animals and a commitment to exceptional client care.
- Competitive pay with overnight differential.
- Paid Time Off (PTO): 3 weeks per year.
- Continuing Education (CE): Annual allowance for professional development.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Certification & Licensing Fees: Fully covered.
- Disability Insurance: Short-term and long-term coverage.
- 401(k) Retirement Plan: With employer match.
- Uniform Allowance
At Cladda, we understand that emergency veterinary care is not just about the patients—it’s also about the people who love them. As a CSR, you play a crucial role in providing reassurance and guidance during stressful times. We foster a supportive, team-oriented culture where your contributions are valued.
If you’re looking for a rewarding career in veterinary emergency medicine, we’d love to hear from you!
Apply today at claddavet.com/hiring
