Store Manager

Job Overview:

As the Store Manager of Claibornes Closet, you will oversee the daily operations of the store, ensuring a high level of customer satisfaction, maintaining visual merchandising standards, and driving sales. You will lead a team of key holders and sales associates, providing training, coaching, and motivation to achieve business goals. Your role is essential to creating an enjoyable shopping experience, increasing store profitability, and maintaining the brand's values and standards.

Key Responsibilities:

1. Leadership & Team Management

• Hire, train, and develop as needed.
• Provide ongoing coaching, feedback, and performance evaluations to team members.
• Foster a positive, team-oriented work environment with a focus on collaboration and productivity.
• Schedule staff to ensure optimal coverage during peak and off-peak hours.

2. Sales & Customer Service

• Drive sales through excellent customer service, product knowledge, and effective selling techniques.
• Implement strategies to meet or exceed monthly sales targets.
• Oversee customer service issues, ensuring timely resolution of customer complaints or concerns.
• Monitor and analyze sales performance, adjusting strategies as needed to maximize profitability.

3. Visual Merchandising & Store Presentation

• Maintain a clean, organized, and visually appealing store environment that reflects the brand’s image.
• Oversee the execution of visual merchandising plans, ensuring product displays are attractive and aligned with seasonal promotions.
• Ensure that store inventory is properly displayed and replenished on the sales floor.

4. Inventory Management & Stock Control

• Manage inventory levels, ensuring timely stock replenishment and efficient stock rotation.
• Conduct regular stock counts and assist with inventory control to minimize stock discrepancies.
• Implement loss prevention strategies to reduce shrinkage and ensure merchandise security.

5. Administrative & Operational Duties

• Oversee daily opening and closing procedures for the store.
• Ensure compliance with company policies, procedures, and health & safety regulations.
• Prepare and submit sales reports, payroll, and other administrative documentation in a timely manner.
• Manage store budgets, expenses, and financial reporting to achieve profitability.

6. Marketing & Promotions

• Collaborate with marketing team to implement store-specific promotions, events, and seasonal campaigns.
• Participate in local community events or activities to promote the brand and increase store visibility.
• Use social media platforms to engage customers, showcase new arrivals, and increase brand awareness.

Qualifications:

• Experience:
• Minimum of 2-3 years of experience in retail management, ideally in a women’s fashion or clothing store.
• Proven ability to lead, motivate, and develop a team.
• Strong background in customer service and sales.
• Skills:
• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Ability to analyze sales data, identify trends, and make data-driven decisions.
• Proficiency in point-of-sale (POS) systems, inventory management software, and basic Microsoft Office applications.
• Personal Attributes:
• A passion for fashion and an understanding of current trends.
• Strong leadership and problem-solving skills.
• Positive attitude, flexible, and adaptable to change.
• Ability to work under pressure and handle multiple tasks simultaneously.

Physical Requirements:

• Ability to stand, walk, and lift up to 25 pounds throughout the workday.
• Ability to move merchandise around the store, including stock replenishment and organizing displays.

Benefits:

• Competitive salary and performance-based incentives.
• Employee discounts on store merchandise.
• Opportunities for professional development and career growth within the company.