What are the responsibilities and job description for the IT Support - Level 1 position at Clair Global Corporation?
This is a full-time, in-person position. This role will initially be based at 3327 Ambrose Ave; however, in November, we will be relocating to our new campus located at 3290 Whites Creek Pike. Candidates should be comfortable with this transition and able to work at both locations.
JOB SUMMARY:
Provide Tier 1 technical assistance and support for issues related to application permissions, software, and hardware.
QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.
- Excel in a fast-paced, demanding, and continuously changing environment.
- The ability to work on a team, maintain a positive attitude, and be open to learning.
- Strong creative problem-solving skill set, analytical skills, and a strong work ethic.
- Install, modify, and repair printers, computer hardware, and software.
- Ability to frequently multi-task and prioritize tasks.
EXPERIENCE:
- Windows OS installation and troubleshooting
- Hardware troubleshooting experience
- Microsoft Office proficiency
- Basic networking comprehension
- Basic Active Directory knowledge
RESPONSIBILITIES AND DUTIES:
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Work with employees across all the company's locations and departments to assess and respond to IT needs
- Interact with hardware and software vendors to resolve user problems
- Responsible for desktop configurations and imaging and provide maintenance of these systems
- Document tickets, changes, and system configurations
- Analyzes users' system problems and provide solutions
COMPANY CONFORMANCE STATEMENT:
Clair employees at every level are expected to conform to the following:
- Support Clair's Strategic Blueprint and Mission and Core Values
- Exercise honesty, integrity, and respect and interact professionally with co-workers, clients, and vendors
- Demonstrate a positive attitude
- Maintain a professional appearance and demeanor
- Maintain regular attendance
- Keep work areas as neat as possible
- Exercise initiative and be open to learning new skills and tasks
Every employee shares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.
Salary : $22 - $26
