Senior Project Manager

Phoenix, AZ, USA Req #27683

Thursday, February 13, 2025

Company Overview And Culture

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

Job Description: Sr. Project Manager

Responsibilities

• Develops project plans and ensures that the scope and approach are fully understood by all stakeholders
• Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues
• Identifies the project critical path and closely manage those activities
• Identifies inter-team and external technical dependencies
• Facilitates technical conversations (e.g., relating to architectural approach and system design)
• Works within and across team(s) to track status of risks, issues and impediments to the project delivery and escalate accordingly
• Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery
• Take meeting minutes and drive any actions assigned
• Tracks key project achievements and any lessons learned
• Manage end to end communications, strategy, documentation, creating presentation, sharing updates.
• Document key decisions and deliverables to ensure smooth handover to internal teams post-delivery.
• Create and maintain product documentation, including user stories, feature specifications, and acceptance criteria
• Serve as the product liaison to ensure stakeholder input is incorporated.
• Work with tech partners to manage timelines, dependencies, and milestones.
  
  

Qualifications

• Ability to facilitate technical meetings and discussions of any technical challenges and systems design
• Ability to collaborate across teams and bring different opinions to consensus
• Ability to maintain a high attention to detail in a deadline-driven work environment
• Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners
• Understanding of project management process, project management software tools, templates, and management techniques
• Experience in risk management disciplines
• Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation
• Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives
• Strong organizational and project management skills with ability to multi-task and manage multiple work-streams
• Ability to analyze issues and business use cases, document analysis, and execute plans to action
• Ability to work under pressure and adapt quickly in an environment with evolving business demands
• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
• Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it
• Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders
• Excellent problem solving and analytical skills with comfort with data-driven decision making
• Strong interpersonal and communication skills
  
  

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details

• Pay Type Salary
  
  

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• Phoenix, AZ, USA