What are the responsibilities and job description for the Paratransit Customer Service Representative position at Clallam Transit System?
Position Overview
Under the direction of the operations supervisor, the customer service representative (CSR) is the initial contact with the public via telephone for paratransit services provided by Clallam Transit System (CTS). This position evaluates service requests, schedules approved requests, and coordinates service delivery. Provides critical contributions to support CTS’s mission.
Required Qualifications
Current CTS employee who has successfully completed probation.
OR
Possess a high school diploma or high school equivalency certificate (GED) and two years reception and customer service experience; OR any satisfactory equivalent combination of related experience and training that provides required knowledge, abilities, and skills.
Compensation
Wage begins at $20.61 per hour, moving to $21.90 per hour after successful completion of the 180-day probationary period. CSR’s receive pay increases on their anniversaries up to $26.79 (2024-2026 wage scale) and annual cost of living increases.
Summary of Working Conditions
This position is not safety-sensitive and is represented by the Amalgamated Transit Union, Local 587. Work variable hours and days including weekends and holidays, based on assigned work. Position is non-exempt and overtime may be required.
- 100% employer-paid medical, vision, and dental premiums, with coverage available for qualifying dependents.
- Basic life and long-term disability insurances with options to purchase additional coverages.
- Enrollment in Public Employee Retirement System (PERS) pension.
- Post-employment CTS Healthcare Insurance Coverage Credits, as eligible.
- Approximately 12 days of general leave accrued over an annual period.
- 11 paid holiday, sick leave accrual is 0.025 per hour worked, and paid bereavement leave available.
- Wellness Program $200/$400 annual reimbursement for employee/family.
- HRA employer contributions, longevity contributions, and waived medical coverage contribution if applicable.
- CTS transit passes for employee and qualifying dependents.
Open: April 02, 2025
First review of applicants: April 09, 2025
Close: Open until filled
Thank you for your interest in Clallam Transit System! If your application is selected to move forward, the application process will include a panel interview and other additional screening processes as required. If you have questions please email HR@clallamtransit.com or call us at (360) 452-4511. We look forward to learning more about you!
Clallam Transit System is an equal employment opportunity employer.
Application must be completed in full and consistent with resume (not required) to be considered for employment.
Salary : $200 - $400
