Quality Improvement Lead

The Quality Improvement Lead will serve as the Team Lead for the organization’s Quality Improvement Innovations team. Under broad supervision by Director of Quality Improvement, this individual will be responsible for coordinating continuous quality improvement (CQI) efforts, working alongside Quality Improvement teams, and monitoring programmatic and operational quality indicators.     DUTIES AND RESPONSIBILITIES  In the absence of the Director of Quality Improvement, directs projects and daily work of members of the Quality Improvement Innovations team Provide guidance and technical assistance regarding the CQI cycle to employees and other stakeholders who are direct participants in the QI program  Monitors the effectiveness of QI initiatives and ensures ongoing reporting to QI program participants, agency leadership, and other stakeholders  Systematically reviews service guidelines and works with program directors to align services and workflows to support the intent of services provided Conducts ongoing quality checks of programs and operations Manages stakeholder satisfaction survey and stakeholder feedback processes Provides ongoing suggestions regarding areas to improve quality monitoring processes and tools Provides ongoing technical assistance to internal stakeholders, as needed to address issues around quality and to increase understanding of program and service intent Initiates internal quality improvement plans for areas of opportunity Under general supervision, completes and submits external corrective action plans in response to external audits, reviews, and investigations Assists with preparation for accreditation, fidelity monitoring, and quality-focused reviews; and supports resulting quality improvement efforts, as assigned  Engages in ongoing professional development and maintain role-specific certifications  Assists with departmental projects, as needed, to support and promote the organization’s mission, vision, and strategic plan    SKILL, COMPETENCY AND EDUCATION AND/OR LICENSURE REQUIREMENTS  Minimum Qualifications: Bachelor’s Degree in Business Administration, Management, Public Administration, Psychology, or related field   Three to Five years in a similar role in a human services or behavioral health organization    Preferred Qualifications: Master’s Degree in Business Administration, Management, Public Administration, Counseling, Psychology, or related field  Five or more years in a similar role in a human services or behavioral health organization  Knowledge of the community behavioral health system, service guidelines, and regulations   INTER-RELATIONSHIPS:    Must be able to communicate effectively and assist management staff in articulating results from quality monitoring and quality improvement initiatives Attend various interdepartmental meetings. Incumbent must be professional and personable exhibiting a willingness, enthusiasm, and commitment to improving the overall quality of service delivery and operations to benefit all users at the DCSB   WORKING CONDITIONS:    The job is routinely 8:15 a.m. to 5:00 p.m. in an office setting; Some non-traditional hours may be required occasionally to support implementations or external audit preparation Travel to other centers within will be required to provide technical assistance and conduct internal quality reviews This position may be eligible for consideration for a hybrid work arrangement under the telework policy   NEEDED ATTRIBUTES:    Incumbent must possess a pleasant personality and exhibit enthusiasm in guiding improvement initiatives Ability to work independently on projects and able to lead a team of peers Ability to coordinate multiple concurrent projects and meet strict deadlines; Incumbent must be a great team player and work together with internal and external stakeholders to ensure that tasks and projects are completed in the most effective and efficient way Must be able to work under time constraints to ensure that projects are delivered within specified timeframes Stakeholders should see this staff person as a valuable resource and not hesitate to ask for help The ability to evaluate program/service delivery and operational processes against quality indicators and service guidelines, write clearly, and speak before groups in a clear and understandable manner is a must Must be comfortable using technology.   Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.   For more information visit www.dekcsb.org/careers DeKalb CSB is an equal opportunity employer regarding disability under VEVRRA and ADA