Store Manager

Title: MONTECITO STORE MANAGER

Department:  RETAIL

Reports to: WEST COAST AREA MANAGER

About Clare V. and the Open Position

Founded in 2008 by Clare Vivier, Clare V. is dedicated to making beautiful, chic, functional, and fun products. We make bags, accessories, clothing, and jewelry and are committed to creating a kind, collaborative workplace and building a business committed to positive change. We love to work with smart, talented people from diverse backgrounds. Headquartered in Los Angeles, we currently have 14 retail stores nationally. Our Montecito store is located at Montecito Country Mart: 1024E Coast Village Road, Montecito, CA 93108.

The Montecito Store Manager operates a profitable and service-minded shop through the successful development of teams that can consistently deliver results. Responsible for various aspects of managing and coaching store associates while overseeing store operations to achieve sales, service, customer satisfaction, and profitability goals. Accountable for controllable budget and labor hours. Responsible for cultivating a diverse,  inclusive, kind, collaborative culture where each individual has the opportunity to enjoy a sense of belonging and personal growth. Responsible for inventory management of store stock, both for incoming and outgoing products. 

Specific Duties / Responsibilities:

Customer Service

• Ensure the store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships).
• Strong sense of product knowledge and ability to suggestively sell
• Strong clienteling and relationship management  
• Drive business by hosting successful events in store

Development

• Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members.
• Train sales teams on best practice selling skills
• Can self-assess and make adjustments when needed; receptive to feedback
• Store Manager will be taught the skill of monogramming 
• Adapts management style as necessary

Communication

• Engages the store team in a manner that is motivating, respectful, and professional
• Provides product knowledge and vendor information on new arrivals to team
• Skillfully Provide constructive feedback to staff
• Keeps the team informed of store goals and overall store performance
• Works closely with the staff to troubleshoot customer issues
• Skillfully reports staff concerns/issues to Director of Stores and presents proper and timely solutions

Decision Making

• Responsible for hiring and developing people and for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow.  Able to recruit, identify, hire, develop and retain excellent talent
• Alert to general operational costs with a goal of driving savings and cost efficiency
• Troubleshoot store problems, personnel concerns timely and fairly
• Prioritize effectively
• Fairly delegate responsibilities to the sales staff

Daily

• Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members.
• Maintains a visually enticing store that is neat, clean, and organized 
• Ensures a positive work environment through recognition and motivation
• Arrive on time and floor ready
• Oversee staff in researching of brand to contribute product knowledge
• Comply with in store/product cycle counts on a timely and accurate basis
• Respond promptly to emails
• Receive and process merchandise; handle transfers, return of merchandise to other vendors, in-store markdowns and promos, weekly bank deposits, petty cash and deposit logs
• Keeps an organized stockroom and back of house
• Manages cash flow from both customer purchases and store expenses

General

• Maintains awareness of surrounding retail competition both broadly and from a product perspective
• Seek creative solutions to challenges
• Maintain a healthy work environment
• Interface with all levels of management and associates in a manner that promotes learning and respect
• Oversee popup brands or other brand events in the extended retail space until upgrades take place in 2025. 

Qualifications / Skills:

• 3 years retail management experience and at least 1 year in “Luxury Retail” and/or “High End” service.
• BS/BA degree or equivalent combination of education and sufficient work experience a plus
• Ability to perform effective selling techniques to achieve sale and repeat business
• Strong verbal and written skills; ability to communicate effectively to relay product knowledge and services
• Computer savvy; must be able to learn new systems, software quickly and easily
• Effective management skills
• Physical requirements: lift /carry/move 40 lbs. minimum including fixtures and product Ability to work a flexible schedule including blackout periods of holidays, inventory, and especially weekends (must work Saturdays)
• Ability to actively supervise the sales floor

Clare V. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture at Clare V. and within our larger community.

Notice to California applicants: https://privacy.clarev.com/job-applicant-privacy-notice