What are the responsibilities and job description for the Center Appointment Specialist- Bilingual Spanish position at Claremedica Health Partners Llc?
At ClareMedica, exceptional is the standard.
Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the ClareMedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, were working together to help seniors live happier, healthier, fuller lives.
That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees growth and wellness and where their full potential and value are realized. At ClareMedica, were excited about great people like you. Were even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.
Opportunity awaits welcome to ClareMedica.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers incoming calls in a courteous & professional manner.
- Schedules appointments by telephone and confirms all patient appointments on schedule including transportation.
- Screens incoming calls.
- Receives and conveys messages electronically, in writing and verbally.
- Schedule appointments according to office scheduling policies.
- Interact effectively with staff and patients to maintain a professional working environment.
- Participates in staff & educational meetings.
- Maintain a cheerful, positive, and respectful attitude.
- Other duties as needed and/or assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
QUALIFICATIONS/REQUIREMENTS
- Must be Bilingual-Spanish required
High school diploma or equivalent education (GED) required.
A minimum of 1 year of work experience as a Font Desk Receptionist, or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience.
Maintenance of current Cardiopulmonary Resuscitation (CPR) for Health Care workers or Basic Cardiac Life Support (BCLS) certification preferred.
Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information.
Complies with Infection Control, Standard Precautions and OSHA standards for the healthcare professional.
Experience working with geriatric patients is a plus.
Exceptional oral and written communication skills, time management skills and organizational skills.
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
Mindset focused on resolving problems for patients and achieving team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Ability to act calmly in busy or stressful situations.
Demonstrated strong listening skills.
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.
Skilled in basic phone and computer operation.
Ability to work effectively within role independently and with other team members.
Ability to organize and complete work in a timely manner.
Detail-oriented to ensure accuracy of reports and data.
Proficiency with the ability to problem solve, multitask, and carry out instructions.
Ability to read, write and effectively communicate in English. Bilingual is a plus.
HIPAA and AHCA experience preferred.
Healthcare experience preferred.
EMR system experience preferred.
