What are the responsibilities and job description for the FRONT OFFICE MANAGER AC HOTEL WORCESTER position at Claremont Companies LLC?
FRONT OFFICE MANAGER at the AC HOTEL WORCESTER
Are you a natural leader with a passion for hospitality? Claremont Company is looking for a dynamic and experienced Front Office Manager to oversee our front desk operations at the AC Hotel Worcester. If you are someone who thrives in a fast-paced environment and love creating memorable guest experiences, we want you on our team!
Claremont Companies is headquartered in Lakeshore Center in Bridgewater, Massachusetts. Claremont Companies is a privately owned and closely held real estate investment, development, and asset management firm. Today, Claremont owns more than 60 real estate assets consisting of hotels, apartments, retail centers, and office buildings with plans to expand even further.
JOB DESCRIPTION:
The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office.
Key Responsibilities:
Claremont Companies is headquartered in Lakeshore Center in Bridgewater, Massachusetts. Claremont Companies is a privately owned and closely held real estate investment, development, and asset management firm. Today, Claremont owns more than 60 real estate assets consisting of hotels, apartments, retail centers, and office buildings with plans to expand even further.
JOB DESCRIPTION:
The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office.
Key Responsibilities:
- Lead and Inspire: Supervise and motivate Front Office staff, ensuring they follow the Seven Principles of Service.
- Guest Relations: Act as the manager on duty, handling complaints, problem-solving, and special requests.
- Daily Operations: Inform staff of daily activities, VIP arrivals, and special requests. Ensure accommodations meet guest expectations.
- Scheduling: Take full responsibility for department scheduling and work front desk shifts as needed.
- Collaboration: Work closely with Housekeeping to enhance guest services and communication.
- Team Meetings: Hold monthly meetings to keep staff informed and promote a strong team culture.
- Safety and Compliance: Enforce emergency and safety procedures, ensuring staff are fully trained.
- Additional Duties: Perform other tasks as assigned to support hotel operations.
Requirements:
- Experience: 1-3 years in a supervisory role in hospitality.
- Education: High School diploma required; college degree preferred.
- Skills: Proficient in Windows-based programs, strong organizational and time management skills, excellent communication and interpersonal abilities.
- Flexibility: Must be able to work various shifts, including weekends and holidays.
- Physical Stamina: Ability to bend, lift, and carry up to 30 lbs, and stand/walk for extended periods.
Claremont Company provides a comprehensive benefits and rewards package, including:
- Competitive Wages
- Medical and Dental Insurance
- Flex Spending Account
- Long Term Disability
- 401(k) retirement plan with Employer Match
- Vacation and Holiday Pay
- Sick Pay
- Employee Assistance Program
- Tuition Reimbursement
Claremont Companies is an equal opportunity employer. EOE M/F/D/V
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