What are the responsibilities and job description for the Front Desk/Night Auditor position at Clarion Hotel by Choice Hotels?
We are looking for an outstanding Guest Service Representative. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis. Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing our reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
Maintain good guest relations by being knowledgeable of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
Job Types: Full-time, Part-time
Pay: $11.50 - $13.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $13
