What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Garner Macon West, an IHG Hotel?
About Us:
Garner Macon West is part of IHG’s newest brand, created for guests who seek a dependable, welcoming, and efficient stay. We’re looking for team members who take pride in providing great service and keeping things running smoothly behind the scenes — especially when the rest of the world is asleep.
Job Summary:
We are currently seeking a reliable and professional Night Auditor / Front Desk Agent to join our team. This position is key to ensuring a smooth operation overnight, balancing the day’s finances, and delivering exceptional guest service.
Key Responsibilities:
- Greet and assist guests during check-in, check-out, and throughout their stay
- Handle guest inquiries, reservations, and room assignments
- Accurately balance and audit the day’s financial transactions
- Prepare and distribute daily reports for management
- Monitor hotel security and safety overnight
- Maintain cleanliness and organization of the front desk and lobby area
- Respond promptly to guest issues and emergencies
- Assist with other hotel operations as needed
Requirements:
- Reliability is a must – We count on you to be present, punctual, and ready to serve
- Must have a valid driver’s license and reliable transportation
- Previous hotel or customer service experience preferred, but not required
- Comfortable working independently overnight
- Strong communication and problem-solving skills
- Basic math and computer skills (experience with hotel PMS systems a plus)
- Ability to stand for extended periods and lift up to 20 lbs
Schedule:
- Overnight shift (11:00 PM – 7:00 AM)
- Weekends and holidays required
Benefits:
- Competitive pay
- IHG employee discounts worldwide
- Opportunities for advancement
- Supportive and welcoming team culture
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Overnight shift
Ability to Commute:
- Macon, GA 31210 (Required)
Ability to Relocate:
- Macon, GA 31210: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11