What are the responsibilities and job description for the Front Desk Agent position at Clarion Inn Asheville Airport?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to manage multiple tasks efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy.
- Handle guest inquiries and provide information about the hotel services, local attractions, and amenities.
- Maintain effective communication with other departments to ensure guest satisfaction.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Assist with reservations, modifications, and cancellations as needed.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Address any guest complaints or issues promptly and professionally, striving for resolution.
- Uphold hotel policies and procedures while maintaining a high standard of guest service.
Qualifications
- Previous experience in customer service or guest services is preferred.
- Strong communication skills with an emphasis on phone etiquette.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with hotel management software is a plus.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail.
- A positive attitude and the ability to work well in a team-oriented environment.
- Experience in resort settings is an advantage but not required.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Fletcher, NC 28732 (Required)
Ability to Relocate:
- Fletcher, NC 28732: Relocate before starting work (Required)
Work Location: In person
Salary : $14