What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn & Suites Brevard?
Overview:
We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service in a hospitality setting. The ideal candidate will have a passion for guest relations and possess excellent phone etiquette skills.
Duties:
- Greet guests and efficiently process check-ins and check-outs
- Answer phone calls and provide accurate information to guests
- Handle guest requests and resolve any issues promptly
- Assist with reservations and manage online booking platforms
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel management systems and phone systems
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
Join our team and be part of creating memorable experiences for our guests in a dynamic hospitality environment.
Job Types: Full-time, Part-time
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Every weekend
- Monday to Friday
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Brevard, NC 28712 (Required)
Work Location: In person
