What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn & Suites?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, excellent phone etiquette, and the ability to manage multiple tasks efficiently in a fast-paced environment. Bilingual candidates are encouraged to apply as they will enhance our guest experience.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, cancellations, and modifications using computerized systems.
- Answer phone calls promptly, addressing inquiries and providing information about hotel services.
- Handle guest requests and complaints with professionalism and courtesy.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Assist with calendar management for appointments and meetings as needed.
- Perform clerical duties such as filing, data entry, and maintaining records.
- Collaborate with other departments to ensure a seamless guest experience.
Qualifications
- Previous experience in a front desk or receptionist role is preferred.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent time management skills to handle busy periods efficiently.
- Proficient in using computer systems for reservations and administrative tasks.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Demonstrated phone etiquette and interpersonal skills for effective communication.
- Ability to work well under pressure while maintaining a positive attitude.
- A background as a personal assistant or dental receptionist is advantageous but not required.
Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
Ability to Commute:
- Asheville, NC 28805 (Required)
Ability to Relocate:
- Asheville, NC 28805: Relocate before starting work (Required)
Work Location: In person
