What are the responsibilities and job description for the Hotel Customer Service Agent position at Clarion Inn & Suites, Country Inn & Suites?
Job Summary
We are seeking a dedicated and enthusiastic 2nd shift Customer Service Representative to join our team. This role is essential in providing exceptional service to our guests, ensuring their experience is memorable and enjoyable. The ideal candidate will possess strong communication skills, a friendly demeanor, and a passion for customer service, particularly in the hotel or resort industry.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage front desk operations, including handling reservations and inquiries via phone systems.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Conduct night audits as required, ensuring accuracy in financial transactions.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Collaborate with other departments to fulfill guest requests and enhance overall service delivery.
- Uphold high standards of phone etiquette while communicating with guests.
Requirements
- Previous experience in customer service, preferably in a hotel or resort setting.
- Familiarity with hotel management systems is a plus.
- Strong front desk skills with attention to detail during night audits.
- Excellent phone etiquette and communication skills.
- Ability to provide outstanding guest services in a fast-paced environment.
- Bilingual candidates are encouraged to apply for enhanced guest interaction.
- A positive attitude and the ability to work collaboratively as part of a team.
Join us in delivering exceptional experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 25 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14
