What are the responsibilities and job description for the Counseling Center Administrative Specialist position at Clarity Counseling Center?
Thank you for your interest in Clarity Counseling Center! You’re awesome! We think you could be a great candidate to join our team. Please read a little about us and if it feels like a fit, please complete our hiring inventory - the PI and our Careers Application Form, on our website. We look forward to meeting you!
PI: https://assessment.predictiveindex.com/5QF/d042e869-e14c-4b34-b0ec-23c4dbd8bc17?type=candidateba
(don’t worry there are no wrong answers)
Career Form: https://www.claritywilmington.com/nonclinical-career-form-copy/
Job Description
Calling all customer service superstars and sales people in disguise! If you live in Wilmington, NC and are looking to join the most incredible group of humans, Clarity Counseling Center is on the hunt for an amazing administrative assistant!
This person will ooze initiative, be a stickler for the details, and be an essential part of a rapidly expanding and growing business. Must be generally amazing, hungry, humble, and smart (people smart). If you thrive in a dynamic fast paced environment and are fueled by helping individuals connect to the care they need- this job may be for you.
At Clarity we lead with gratitude and appreciation, value fun, and take care of our team. We provide top of market pay and offer competitive benefits and fun perks.
If there’s anyone else who would be interested, or you think we should meet please feel free to forward this listing or give them our contact information.
Thank you,
Karin, Molly, the Clarity Team
HOURS: 8:45am - 5:00pm: Monday- Friday.
Administrative Specialist Responsibilities:
- Maintain Alignment with Clarity Core Values, a collaborative attitude, approachability, excellent communication skills, and a willingness to change to ensure continuous improvement.
- Follow and uphold all center policies and procedures.
- Provide out of this world customer service.
- Maintain Top KPIS: Schedules full and clients happy!
- Conversions: Skillfully convert intake calls and leads. Become sales people in disguise.
- Fill cancellations
- Scheduling
- Customer Service
- Return client communications within 24 hours.
- Liaison with clinicians, billing, and leadership to keep the trains running smoothly.
- Assume responsibility for maintenance of office site & equipment.
- Keep inventory of supplies.
- Keep office space tidy and clean.
- Regular and reliable attendance and timely arrival to work is required.
- Attend mandatory staff meetings and training
- Create and write SOPs.
- Other duties as may be assigned.
BENEFITS
- Health, Dental, Vision, Life
- Paid Birthday Day Off!
- 12 Paid Holidays
- Short Term Disability
- 401k Employer Match
- Redeem Tacos for rewards program
- Be the backbone of an incredible high performing team
- Interact with the coolest clients ever
- Become a client-therapist matchmaking specialist.
- Be a Culture Leader in a culture focused environment - help build a place you love to work.
- Celebrate and be celebrated - tacos, birthdays, and clar-aversaries, oh my!
- Get connected to your team- clarity offers plenty of team events, virtual coffee, and trivia!
- Tacos
- Get and give continuous kind brave feedback and contribute innovative better ideas.
- Opportunities to work on special projects.
Job Type: Full-time
Compensation: From $16.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Medical office: 1 year (Preferred)
Work Location: In person
Salary : $16
