What are the responsibilities and job description for the Program Assistant I position at Clarity Wellness Community?
Clarity Wellness Community is a progressive not-for-profit organization providing mental health services in Allegany and Wyoming counties. Clarity’s mission is to empower people with care, connections and support for a lifetime of choice. We are currently seeking a full-time Program Assistant in our Arcade and Warsaw, NY offices.
Program Assistants play a vital role in our organization, as they are charged with working in a fast-paced environment while providing clerical support to a variety of team members and individuals served by Clarity. A few of these responsibilities include:
- Providing a warm and pleasant experience to all guests in a professional manner.
- Answering phones, transferring calls, taking messages, reviewing voicemails, and returning calls as needed.
- Completing tasks associated with enrollment of people in services which include but are not limited to the following: scheduling appointments, rescheduling appointments, documenting reasons for no shows, reschedules, and cancellations, building client record for all new clients by entering all of the necessary demographic data,
- Collecting co-payments as necessary.
Starting Wage: $15.00 per hour
Hours: Full-time 40 hours (Monday-Friday)
Qualifications:
- HS Diploma with at least 6 months experience with administrative support and/or a minimal of 2 years of experience in customer experience. Documented proficiency in word, excel, and outlook.
- Strong professional communication skills and excellent customer service required.
- Must have the ability to cover additional work shifts as needed.
- Must have a valid driver’s license in the state that the employee resides, with transportation or the ability to access and utilize forms of public transportation.
Job Type: Full-time
Pay: From $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $15 - $16