Description

Key Responsibilities

Operations Management

• Oversee the daily operations of back-office functions, including ACH, incoming and outgoing cash letters, wire transfers, official checks, IRAs, mail processing, mobile deposit reviews, and ATMs.
• Ensure all processes are performed accurately, efficiently, and in compliance with industry regulations and credit union policies.
• Develop and implement standard operating procedures to streamline workflow and improve productivity.
• Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions as necessary.

Leadership and Supervision

• Provide leadership, guidance, and support to the Central Operations team, fostering a collaborative and high-performance work environment.
• Conduct monthly, semi-annual, and annual performance evaluations, offer constructive feedback, and set clear performance goals for team members.
• Facilitate training and development opportunities to enhance staff skills and knowledge.
• Ensure adequate staffing levels and resource allocation to meet operational demands.

Compliance and Risk Management

• Ensure all operations comply with federal and state regulations, as well as credit union policies and procedures.
• Participate in regular audits and risk assessments to identify and mitigate potential threats to operational integrity.
• Maintain accurate and up-to-date documentation of all operational processes and procedures.
• Handle escalated issues and resolve them promptly to maintain member satisfaction and operational continuity.

Technology and Innovation

• Stay abreast of industry trends and technological advancements to enhance operational efficiency.
• Collaborate with IT and other departments to implement and maintain systems that support back-office functions.
• Manage projects and vendors to support daily tasks and process improvements.
• Lead initiatives to automate manual processes and reduce operational costs.

Qualifications

Education and Experience

• Minimum of 5 years of experience in back-office operations with certifications in Accredited ACH Professional (AAP), Certified Treasury Professional (CTP), National Check Professional (NCP), Payments Risk Management Certification (NACHA), and Certified Payments Professional (CCP) within a financial institution, with at least 2 years in a supervisory or managerial role.

Skills and Abilities

• Strong knowledge of ACH, incoming and outgoing cash letters, wire transfers, official checks, IRAs, mail processing, mobile deposit reviews, and ATM operations.
• Excellent leadership and team management skills.
• Proficiency in using financial software and systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing regulatory environments and operational demands.

Salary : $79,436 - $93,454