What are the responsibilities and job description for the Warranty Services Coordinator position at Clark Food Service Equipment?
Job Summary
This position is responsible for coordinating the Pre-Construction and Post-Construction process to ensure a smooth submittal and warranty experience for our customers.
Responsibilities
- Assemble, review, submit and follow up for approval of project documents (drawings, cutbook, RFIs, etc.)
- Keep project management software up to date
- Create and assemble operation and maintenance manuals as required
- Submit, maintain and follow up on warranty service calls
- Schedule and manage equipment startups and demonstrations
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Experience
- Minimum of 2 years of relevant administration experience
Education
- Bachelor’s degree in a related field, or equivalent combination of education and experience
Desired Traits
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills required
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Customer service-oriented attitude with a demonstrated desire to exceed expectations
Company Overview
One of Clark’s specialty channels focusing on large equipment contract work, day-to-day resupply needs, foodservice design, and turnkey construction services.
Benefits
- Medical
- Vision
- Dental
- PTO
- Paid Maternity Leave
- Paid Parental Leave
- Life Insurance
- Disability
- Dependent Care FSA
- 401(k) matching
- Employee Assistance Program
- Wellness Incentives
- Company Discounts
- AT&T & Verizon Discount
- Bonus Opportunities
Available at HQ Locations Only
- On-Site Fitness Centers
- Dog-friendly Offices
