What are the responsibilities and job description for the International Logistics Manager position at Clark National Accounts?
About The Position
Lead the charge in shaping the future of international fulfillment for Clark National Accounts. As an International Logistics Manager, you'll take the reins in a dynamic leadership role, driving the development and execution of fulfillment workflows and logistics strategies specifically catered to our growing portfolio of international restaurant franchisees and freight forwarders. As our international customer base expands, you'll be at the forefront of ensuring our team is equipped with top talent, streamlined processes, and support systems to provide unparalleled service.
Cross-functional collaboration will be key to your success as you work as a key strategist and ambassador for stakeholders in Procurement, Programming, Order Optimization, Outbound Transportation, Warehousing, Account Management, Accounts Receivable, and Business Development. This is a critical, high-impact role where your leadership will shape the future success of our company and empower a specialized, high-performance team to thrive in a fast-paced environment.
The Partner Services Team you’ll lead is responsible for seamless, accurate international order fulfillment whether that be through direct-to-port containers, international freight, or 3PL network comprised by our freight forwarder and consolidator partners. You’ll guide franchisee operators through essential documentation requirements, manage customs clearance, and facilitate payments, all while ensuring operational excellence. This unique blend of customer service, operations, and project management expertise will be crucial to building a strong foundation that supports our international growth and drives innovation across the business.
Essential Duties & Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role may work in an office setting and/or telecommute from home. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
Travel Requirements
May require occasional travel to Company locations, up to 10%
Lead the charge in shaping the future of international fulfillment for Clark National Accounts. As an International Logistics Manager, you'll take the reins in a dynamic leadership role, driving the development and execution of fulfillment workflows and logistics strategies specifically catered to our growing portfolio of international restaurant franchisees and freight forwarders. As our international customer base expands, you'll be at the forefront of ensuring our team is equipped with top talent, streamlined processes, and support systems to provide unparalleled service.
Cross-functional collaboration will be key to your success as you work as a key strategist and ambassador for stakeholders in Procurement, Programming, Order Optimization, Outbound Transportation, Warehousing, Account Management, Accounts Receivable, and Business Development. This is a critical, high-impact role where your leadership will shape the future success of our company and empower a specialized, high-performance team to thrive in a fast-paced environment.
The Partner Services Team you’ll lead is responsible for seamless, accurate international order fulfillment whether that be through direct-to-port containers, international freight, or 3PL network comprised by our freight forwarder and consolidator partners. You’ll guide franchisee operators through essential documentation requirements, manage customs clearance, and facilitate payments, all while ensuring operational excellence. This unique blend of customer service, operations, and project management expertise will be crucial to building a strong foundation that supports our international growth and drives innovation across the business.
Essential Duties & Responsibilities
- Leadership and Team Management: Lead and manage the Partner Services Team, including hiring, mentoring, coaching, and conducting performance reviews. Foster a collaborative and high-performance team culture focused on achieving departmental and organizational goals. Set clear performance targets and objectives for the team and monitor progress towards KPIs.
- Development and Implementation of Fulfillment Workflows: Oversee the development and implementation of efficient fulfillment workflows. Ensure processes are scalable and adaptable to accommodate the growing international customer base. Continuously review and optimize fulfillment processes to improve efficiency and customer satisfaction.
- Strategic Planning and Execution: Develop strategic plans and initiatives to enhance international logistic capabilities and meet customer needs. Collaborate with cross-functional teams to streamline operations and improve service. Drive initiatives to automate repetitive tasks and enhance operational efficiencies.
- Performance Monitoring and Continuous Improvement: Monitor and analyze key performance indicators (KPIs) related to logistics and fulfillment. Identify areas for improvement and implement solutions to enhance performance and operational effectiveness. Conduct regular reviews of order logs, quality assurance results, and other metrics to ensure accuracy and efficiency.
- Professional Development and Team Engagement: Support the professional development of team members through training, mentorship, and career growth opportunities. Foster a positive and inclusive work environment that encourages teamwork, collaboration, and innovation. Promote a culture of continuous learning, feedback, and improvement in partnership with the broader Logistics & Supply Chain Dept.
- Communication and Reporting: Communicate effectively with stakeholders, team members, and leadership regarding logistics strategies, initiatives, and performance. Prepare and present reports, analyses, and recommendations to management on logistics operations, KPIs, and performance metrics. Ensure transparency and clarity in communication to facilitate informed decision-making and alignment across the organization.
- Cross-functional Collaboration: Act as an advocate, ambassador, and product owner across various departments. Collaborate with stakeholders and drive initiatives to optimize interactions between teams and enhance operational efficiency.
- Customer Experience Management: Monitor KPIs and Quality Assurance to ensure customer satisfaction remains a top priority. Serve as an escalation point for complex issues and offer solutions to improve satisfaction and productivity.
- 2 or more years of management experience
- Experience in project management, international fulfillment, customer service, and/or logistics is preferred
- Bachelor’s degree in a related field
- Organizational Skills
- Strategic Thinking
- Adaptability and Flexibility
- Decision-Making
- Continuous Improvement
- Outstanding verbal and written communication skills
- Strong emotional intelligence with the ability to connect with others both in-person and remotely
- Strong problem-solving abilities
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment
- Business Proficiency in English is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role may work in an office setting and/or telecommute from home. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
Travel Requirements
May require occasional travel to Company locations, up to 10%
- COVER LETTER REQUIRED*
- Medical
- Vision
- Dental
- PTO
- Paid Maternity Leave
- Paid Parental Leave
- Life Insurance
- Disability
- Dependent Care FSA
- 401(k) matching
- Employee Assistance Program
- Wellness Incentives
- Company Discounts
- AT&T & Verizon Discount
- Bonus Opportunities
- On-Site Fitness Centers
- Dog-friendly Offices
