Manager, Credit and Collections

Job Summary

The Manager, Credit and Collections is a newly created role designed to support the company’s rapid growth by strategically leading its accounts receivable, credit, and collections functions. This role will be instrumental in developing and implementing a comprehensive credit policy, establishing robust processes for credit risk assessment, and driving initiatives to reduce Days Sales Outstanding (DSO) while optimizing working capital. The Manager will lead and grow a high-performing team, fostering continuous improvement through mentorship, process automation, and performance tracking with key metrics. As a critical business partner, the Manager will collaborate with cross-functional teams—including sales, finance, and senior leadership—to align AR strategies with broader business objectives, drive financial performance, and support informed decision-making.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic Leadership of Accounts Receivable Operations: Oversee and manage the daily activities of the accounts receivable team, ensuring streamlined, efficient, and accurate execution of customer collections, deposits, and cash applications.
• Team Leadership and Development: Lead, mentor, and develop the accounts receivable team, fostering a culture of continuous improvement and professional growth.
• Collaboration with Key Stakeholders: Build and maintain effective relationships with customers, internal teams, and senior management, providing recommendations and updates on credit terms and collection efforts.
• Dispute Resolution: Oversee the resolution of billing disputes and discrepancies, working collaboratively with customers and the Account Support team to achieve timely solutions.
• Collections Strategy and Reduce Day Sales Outstanding: Develop and implement effective collections strategies to ensure the timely recovery of outstanding receivables and mitigate bad debt, with a focus on reducing Days Sales Outstanding (DSO) and improving overall working capital.
• Credit Policy Development and Implementation: Design and roll out a comprehensive credit policy, establishing criteria for evaluating customer credit risk profile, setting credit terms, defining procedures for credit approvals, and continuously assessing existing customers’ credit risk profile.
• Credit Analysis and Risk Assessment: Create and lead a credit analysis function to assess customer financial health, recommend appropriate credit terms, limits, and ensure the company mitigates credit-related risks.
• Process Improvement and Automation: Identify and implement opportunities for automation and streamlined processes in collections, billing, and cash applications to improve efficiency and reduce manual work.
• Team Structure: Recommend and execute an optimal team structure, ensuring the team is properly staffed and developed to meet the company’s growth objectives.
• Develop and Monitor Key Performance Indicators (KPIs): Establish and track KPIs to assess the efficiency and effectiveness of the accounts receivable processes, ensuring alignment with organizational goals.
• AR Reporting and Analysis: Deliver actionable insights through regular reporting on accounts receivable performance, credit risk exposure, aging analysis, and cash flow projections.
• Audit and Compliance: Ensure compliance with accounting standards, credit policies, and internal controls, participating in audits and reviews as required.
• General Ledger: Collaborate closely with the accounting and treasury teams to ensure accurate financial reporting, timely reconciliations, and alignment on working capital goals.
• Other duties as assigned.
  
  

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
  
  

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
  
  

Experience

• 5 years of experience in accounts receivable, credit and collections, or financial operations, with at least 2 years in a supervisory or managerial role
• Experience developing and implementing credit policies, collections strategies, and risk assessment frameworks.
• Proven track record of reducing Days Sales Outstanding (DSO) and improving working capital management.
• Strong knowledge of financial statement analysis and credit risk assessment.
  
  

Education

Bachelor’s degree in accounting, finance, or related field.

Desired Traits

• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to lead, motivate, and develop a high-performing team.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Business proficiency in English is required.
  
  

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices