What are the responsibilities and job description for the Regional Service Coordinator position at Clark Service Group?
Title: Regional Service Coordinator
Location: Baltimore, MD
Department: Dispatch
Reports Into: Branch Manager
Position Type: Hourly
Average Hours: 40 hours per week with overtime as needed
Clark Service Group is looking for a full time Regional Service Coordinator to support the team of technicians at their Baltimore, MD office. This team member is responsible for maintaining the daily schedules of the technicians in their area and dispatching them to customer locations as they complete work orders throughout the day. As a Regional Service Coordinator, you will work directly with our customers, providing scheduling updates and assisting with client concerns.
Duties:
- Prepare daily technician schedules.
- Review customer accounts prior to scheduling to ensure customer expectations are met and accounts are in good standing.
- Relay work order information to technicians for each job and confirm the technician understands the requirements for the work order and the customer.
- Monitor the route and status of technicians to coordinate and prioritize their schedule.
- Dispatch technicians to new locations as they complete work orders throughout the day to appropriate sites based on technician location, skillset, and customer requests.
- Ensure all paperwork, quotes, and system entries are completed by technicians following the completion of each work order and prior to the next job assignment.
- Adjust technician schedules in real time as you receive emergency work orders for your area.
- Other tasks as assigned including but not limited to receipt, entry, and pulling of warehouse parts.
Qualifications:
- Strong organizational skills.
- Accuracy and attention to detail.
- Experience with Microsoft Office programs Excel and Outlook.
- Previous experience working in the food service industry (manager, waitstaff, kitchen staff) is a plus.
- High School diploma or equivalent.
- Candidates must pass a background check, drug screen and other job requirements.
Physical Demands:
- Sit or stand in front of a computer for extended periods of time.
- Visual ability to perform detailed work at close distances both on the computer and on paper.
- Ability to speak over the telephone and communicate electronically (email, texting, instant messenger).
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $20 - $25
