What are the responsibilities and job description for the IT Support Specialist position at Clarke Consulting?
We are seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry.
Currently hiring for full-time, onsite work only. You will be required to provide your own travel to client sites located mostly in San Francisco and San Mateo Counties. Most client sites are within a 20 minute drive from SFO Airport.
Preference is given to applicants with a Bachelor's Degree from a 4 year college.
Job Requirements
This position involves working with a team of consultants and following the direction and guidance of a senior staff member and/or technical lead.
Your customer service and people skills are paramount, but you will need to be comfortable working with desktops/laptops, mobile device hardware, and common software applications like Microsoft Office.
Our company supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware.
- Front-line support – resolution of customer support issues in-person and by email/phone/zoom/slack/etc.
- laptop setups and onboarding/training
- user account administration and audits
- ticket queue management
- printer/monitor/peripheral troubleshooting
- specifying computer hardware and software for purchase
- security and management software deployment
- General troubleshooting/problem resolution
This position offers a flexible (even part time) schedule with excellent compensation, health benefits, 401k, a relaxed small business environment, and a friendly client base.
Please submit a resume with cover letter or email detailing your interest, qualifications, and salary requirements.