What are the responsibilities and job description for the Product Support Engineer position at Claroty?
Description
We're growing and looking to hire a Product Support Engineer who embodies our core values : People First, Customer Obsession, Strive for Excellence, and Integrity.
About Claroty :
Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments : the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers' existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world's largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.
Responsibilities
As a Product Support Engineer, Your impact will be :
- Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
- Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
- Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
- Analyze and resolve complex high-end customer problems
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
- Escalate support cases and priority issues to management as needed
- Identify and independently take on additional tasks
- Provide visibility of customer status through regular reporting and cadence calls
Requirements
What do you need to succeed in this role?
Why Claroty? Our Culture and Benefits :
Expected base salary of $85,000- $117,000. This is a good faith estimate but does not include equity, bonus, commissions, or other forms of compensation. Pay will be based on experience level, but those outside the salary band are welcome to apply.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all phases of the hiring process.
Please see our "Candidate Privacy Notice" here.
Salary : $85,000 - $117,000
