Lead Personal Service Coordinator (LPSC)

Description

Welcome to Clarvida of California’s career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!
Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more!
We are well-known in the field and have been a preferred provider in the Southern California region for over 20 years partnering with local government agencies and managed care companies to offer personalized, integrated care to community members of all ages, ethnicities, and cultural backgrounds. You will find that we have several openings ranging from administrative to clinical positions in a variety of service areas and settings in Southern California. Join one of our Pathways companies, Clarvida Community Services (PCS) and/or College Community Services (CCS) and experience it for yourself!

We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.

Project RENEW
Project RENEW provides personalized and recovery-oriented mental health services to children and adolescents (0-17 years old) with severe and persistent mental illness, who are homeless or at risk of homelessness. Working with a multidisciplinary team; children, adolescents and family members receive individualized goal setting, intensive case management, temporary assistance with housing, educational services, employment services, substance abuse services, skill-development groups, medication management, and community based activities.

Summary
Lead Personal Service Coordinator assists Clinical Supervisor in overseeing the team of personal service coordinators.

Essential Duties/Responsibilities

• Assist in the supervision of PSC and case management staff
• Provide direct case management services
• Monitor productivity and quality of team
• Train all new PSC staff
• Identify problems and offer constructive suggestions for corrective action
• Act as lead in handling all crisis situations
• Monthly Productivity Requirement is 30 hours
• Other duties assigned or necessary to support the program and/or the company.
• Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients

Recovery Requirements

• Provide the best customer care possible.
• Identify and build upon the strengths of consumers, coworkers, and the communities we serve.
• Support consumers’ steps towards Recovery and Wellness.
• Create an organizational culture that respects and celebrates the diversity of our consumers.
• Value learning as an ongoing process that enables us to better service our consumers and establishes our

leadership in the industry.

• Research and utilize our industry’s best practices and analyze our own services to ensure the best possible

outcomes.

Level of Supervision
Given
Personal Service Coordinator and Case Managers on candidate’s team.

Received
Minimal supervision from Clinic Supervisor.

Education/Licensing Requirements

Education and/or Experience
Master's Degree from an accredited university and one year related experience or a Bachelor's degree from an accredited university and a minimum of 3 years case management experience.

Certificates, Licenses, Registrations

• Proof of: valid California driver’s license and auto insurance, as well as proof of education are required

Knowledge, Skills and Experience

• Strong clinical and interpersonal skills, ability to lead and direct work of others
• Excellent prioritization and organization skills, strong interpersonal skills and excellent written and verbal

communication skills.

• Intermediate level PC skills required
• Effectively use the Electronic Health Record system
• Ability to work flexible schedule to meet the needs to the Program
• Ability to effectively prioritize and manage time

Physical Requirements

• Office Environment (not remote position). Requires extensive sitting with periodic standing and walking;
• May be required to lift up to 25 pounds
• Requires significant use of computer, tablet, phone and/or general office equipment
• Needs adequate visual acuity, ability to grasp and handle objects
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
• Will require off-site travel 20% - local and out of state (meeting, county and/or client needs)

Competitive salaries & benefits

• Paid Vacation Days (1st year 12 days; increases with tenure)
• Paid Sick Days (Accrual per pay period)
• 9 Paid Holidays (including Day after Thanksgiving)
• Medical, Dental, Vision including a Health Savings Account or FSA
• Health, Dependent and Transportation Flexible Spending Accounts
• Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
• 401K

Perks @ Clarvida (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)