What are the responsibilities and job description for the Peer Support Specialist position at Clarvida?
Essential Duties/Responsibilities
Education and/or Experience
- Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will vary depending on education and experience.
- Use of personal vehicle is required. May be asked to attend outreach events.
- Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.
- Support and communicate with callers timely to answer questions, while making a difference in our Call Center/Caller Relationships. Answer calls immediately and provide profesional/supportive support while prividing referrals/ linkages
- Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistance to help callers obrtain the necessary services.
- Develop effective working relationships with agencies and organizations to advocate for First Responders.
- Document all activities as required.
- Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.
- Other duties assigned or necessary to support the program and/or the company.
- Provide the best customer care possible.
- Identify and build upon the strenghts of clients, coworkers, and the communities we serve.
- Support clients’ steps towards Recovery and Wellness.
- Create an organizational culture that respects and celebrates the diversity of our clients.
- Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the industry.
- Research and utilize our industry’s best practices and analyze our own servies to ensure the best possible outcomes.
- Provide outreach and develop relationships with community partners
- Works under direct supervision from the Program Manager.
Education and/or Experience
- High school diploma or general education degree (GED) required with computer or business courses.
- Bachelor’s degree preferred but not required.
- Lived experience as a first responder or has family members as a first responder. Preferred history of being a consumer of mental health and/or substance use services. Certificates, Licenses, Registrations
- Proof of: valid California driver’s license and auto insurance, as well as proof of education are required. Prior behavioral health experience preferred.
- Knowledge of ways to encourage First Responder community to accept opportunities for assistance with community providers to explore and regain strengths, skills, and/or talents that may be inherent in individual consumers and to become more social, through community events and outings, as well as within the program’s internal activities.
- Skills to provide essential expertise and consultation to the First Responder community, to promote a culture in which each callers’ preferences are recognized, understood, respected
- Knowledge of community resources and connections and experience working with peers.
- Excellent organizational skills, interpersonal skills, and communication skills are a must.
- Basic-Intermediate computer skills.
- Ability to effectively prioritize and manage time.
- Ability to develop and maintain strong working and professional relationships with a wide range of community agencies and organizations.
- Knowledge of how to obtain and record accurate information for case documentation and other reports.
- Knowledge of the needs and difficulties faced by consumers
- Possess effective oral and written communication skills.
- Ability to communicate the First Responder experience and perspective at all levels within the mental health system and the community.
- Primarily Remote Position. May be called to work from an office or attend required in-office staff meetings based on need. Requires extensive sitting with periodic standing and walking.
- May be required to lift and/or move up to 20 pounds.
- Requires significant use of computer, tablet, phone and/or general office equipment.
- Needs adequate visual acuity, ability to grasp and handle objects.
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
- Will require outreach, engagement, training and education to groups of First Responder organizations
- Will use personal car or vehicle as required for travel and/ or transportation.
- May travel for meetings, training, etc. as needed.
