What are the responsibilities and job description for the Contact Center Assistant position at Classic Fun Center?
Job Description
We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong commitment to providing excellent guest service. This position requires availability anytime between 8 : 45 AM - 7 PM.
Key Responsibilities :
- Answer and manage incoming calls in a professional and courteous manner.
- Handle booking inquiries, reservations, and other customer requests.
- Provide accurate information about our services, products, and promotions.
- Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.
- Maintain detailed and accurate records of customer interactions.
- Work collaboratively with other team members to ensure seamless service delivery.
- Follow established protocols and procedures to ensure consistency and quality in service.
- Continuously update knowledge of company services and products.
- Perform other related duties as assigned by the Contact Center Manager.
Key Attributes :
Requirements
Benefits
Salary : $16 - $19