What are the responsibilities and job description for the Contact Center Assistant position at Infly HQ?
We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong commitment to providing excellent guest service. This position requires availability anytime between 8:45 AM - 7 PM.
Key Responsibilities:
-
Answer and manage incoming calls in a professional and courteous manner.
-
Handle booking inquiries, reservations, and other customer requests.
-
Provide accurate information about our services, products, and promotions.
-
Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.
-
Maintain detailed and accurate records of customer interactions.
-
Work collaboratively with other team members to ensure seamless service delivery.
-
Follow established protocols and procedures to ensure consistency and quality in service.
-
Continuously update knowledge of company services and products.
- Perform other related duties as assigned by the Contact Center Manager.
Key Attributes:
-
Enthusiastic and friendly demeanor.
-
Strong commitment to providing outstanding guest service.
-
Ability to work independently and as part of a team.
- Capable of handling stressful situations with patience and professionalism.
Requirements
-
High school diploma or equivalent.
-
Previous experience in a contact center, guest service, or bookings role preferred.
-
Exceptional verbal communication skills.
-
Strong listening and problem-solving abilities.
-
Ability to work effectively under pressure and manage multiple tasks.
-
Detail-oriented with excellent organizational skills.
-
Proficiency in using computers and relevant software applications.
-
Flexible availability to work any time between 8:45 AM - 7 PM.
-
Spanish Speaking preferred.
- 15-30 hours a week
Benefits
-
Pay ranging from $16-$19.
-
Free access to Classic for your family and friends.
-
Comprehensive training program
-
Opportunity for career advancement
- Friendly and supportive work environment
High school diploma or equivalent. Previous experience in a contact center, guest service, or bookings role preferred. Exceptional verbal communication skills. Strong listening and problem-solving abilities. Ability to work effectively under pressure and manage multiple tasks. Detail-oriented with excellent organizational skills. Proficiency in using computers and relevant software applications. Flexible availability to work any time between 8:45 AM - 7 PM. Spanish Speaking preferred.
Salary : $16 - $19