Continuous Improvement Coordinator

Duties and other assigned tasks and responsibilities are designed to meet CCPHC’s mission of delivering the essential public health services of prevention, promotion and protection to the communities of Clay County, as well as a response to the CCPHC Strategic Plan. The plan outlines our desired future and answers the questions where we want to be in the future and how do we get there. The plan is available on the Intranet, and goals assigned to staff will be linked in annual employee performance goals.

SUMMARY

With guidance from the Section Chief of Health Planning & Policy, the Coordinator coordinates and integrates performance management (PM), quality improvement (QI), strategic planning, workforce development and evidence-based decision making into organizational practice while considering health equity. The Coordinator assures that health center QI initiatives are focused and aligned to improve operational and program efficiencies and effectiveness, provides direction for QI policy development, and researches and develops QI training programs that focus on enabling the workforce to achieve improvements with priority health concerns. The Coordinator also coordinates CCPHC national accreditation activities and manages documentation requirements to ensure continued compliance with all current Public Health Accreditation Board (PHAB) measure and serves as CCPHC’s designated contact with PHAB. This position does not have direct reports, and the program manager/Section Chief will have overall accountability for staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following: (Other duties may be assigned.)

• Facilitates, manages and ensures the effectiveness of CCPHC’s Continuous Improvement Committee

• Implements and maintains a PM and QI process that leads to a positive and measurable impact to CCPHC

programs and the local public health system (LPHS)

• Researches, designs and maintains appropriate organization-wide PM and QI training

• Coordinates PM and QI capacity building for all levels of management and staff

• Increases CCPHC’s capacity to evaluate and improve the effectiveness of organizational practices, partnerships, programs and use of resources, and demonstrates the impact these improvements have made on the health of the public

• Establishes and maintains a PM and QI monitoring and reporting system

• Regularly reports the status of PM and QI efforts and impacts to management and staff

• Coordinates and prepares an annual report on CCPHC’s PM and QI activities

• Ensures needed data is collected on a timely basis and regular reports on progress are distributed, and makes recommendations for future improvements based on the data

• Researches PM and QI best practices, making management and staff aware of them and suggesting areas where they could be implemented

• Meeting activities include developing agendas, facilitation, development and analysis of PM and QI data, and

assisting in the design and implementation of necessary program processes and systems

• Integrates organizational plans: PM, QI, workforce development, equity, and evidence-based decision making

• Completes all required Public Health Accreditation Board (PHAB) training

• Coordinates the development and implementation of CCPHC’s internal engagement of staff in the accreditation process

• Engages the LPHS in the accreditation process

• Develops and facilitates CCPHC’s Accreditation Team

• Manages the selection process for documentation of PHAB measures

• Maintains a document management process for demonstration of PHAB measures

• Manages the development and submission of all required reports and fees and serves as the primary contact to

PHAB

• Proactively provides feedback for improvements that improve quality, efficiency, cost savings, productivity, systems, and/or procedures

• Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations

• Reports for special assigned duties during a public health emergency, if applicable
  

PUBLIC HEALTH CORE COMPETENCIES

Analytical/Assessment Skills

• Contributes to assessments of community health status and factors influencing health in a community

• Uses information technology in accessing, collecting, analyzing, using, maintaining, and disseminating data and information

• Identifies quantitative and qualitative data and information that can be used for assessing the health of a community

• Applies ethical principles in accessing, collecting, analyzing, using, maintaining, and disseminating data and information

Policy Development/Program Planning Skills

• Describes implications of policies, programs, and services

• Gathers information that can inform options for policies, programs, and services Implements policies, programs, and services

• Applies strategies for continuous quality improvement

• Describes how public health informatics is used in developing, implementing, evaluating, and improving policies, programs, and services

Communication Skills

• Facilitates communication among individuals, groups, and organizations

• Solicits input from individuals and organizations for improving the health of a community

• Conveys data and information to professionals and the public using a variety of approaches

• Suggests approaches for disseminating public health data and information

Cultural Competency Skills

• Addresses the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community

• Describes the ways diversity may influence policies, programs, services, and the health of a community

• Describes the effects of policies, programs, and services on different populations in a community

Community Dimensions of Practice Skills

• Recognizes relationships that are affecting health in a community

• Collaborates with community partners to improve health in a community

• Engages community members to improve health in a community

• Describes the programs and services provided by governmental and non-governmental organizations to improve the health of a community

Public Health Sciences Skills

• Describes the scientific foundation of the field of public health

• Describes how public health sciences are used in the delivery of the 10 Essential Public Health Services

• Describes evidence used in developing, implementing, evaluating, and improving policies, programs, and services

• Retrieves evidence from print and electronic sources to support decision making

Financial Planning and Management Skills

• Describes the structures, functions, and authorizations of governmental public health programs and organizations

• Adheres to organizational policies and procedures

• Contributes to development of program budgets and provides information for funding proposals

• Uses evaluation results to improve program and organizational performance

• Motivates colleagues for the purpose of achieving program and organizational goals

• Uses performance management systems for program and organizational improvement

Leadership and Systems Thinking Skills

• Incorporates ethical standards of practice into all interactions with individuals, organizations, and communities

• Describes public health as part of a larger inter-related system of organizations that influence the health of populations at local, national, and global levels

• Describes ways to improve individual and program performance

• Participates in professional development opportunities
  

QUALIFICATIONS

• A Bachelor’s Degree from an accredited four-year college or university in a related field is required; an equivalent combination of education and/or related experience may be considered in lieu of a Bachelor’s Degree.

• Excellent communication, facilitation, computer, analytical, organization, time management and leadership skills are required

• Experience in Performance Management, Quality Improvement and/or PHAB Accreditation is preferred
  

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is frequently required to sit, talk, hear and use hands to perform office work

• The employee is regularly required to stand and walk

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision and color vision
  

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• The noise level in the work environment is usually moderate